Area General Manager

Company: National Express
Location: Memphis
Posted on: September 12, 2020

Job Description:

Description

National

Express LLC (NELLC) is the North American subsidiary of National Express Group,

PLC, one of the premier transportation firms in the United Kingdom. We operate

across 34 states and three provinces. All organizations share a strong commitment

to provide the highest level of transportation safety, quality transportation,

outstanding customer service and positive employee relations. National Express

School (NEXS) operates more than 22,500 school buses, serves more than 550

school districts in 31 states and three provinces, and transports more than 1.3

million students on a daily basis. National Express Transit (NEXT) operations

transport more than 22 million passengers annually with more than 2,800

vehicles. National Express Shuttle (WeDriveU) serves more than nine million

corporate and university passengers annually. NELLC’s corporate headquarters,

located in Lisle, Illinois, houses the administrative and corporate support

functions for the organization. Our 290 local customer service centers (CSCs)

are supported by regional operations teams located throughout North America.

Responsibilities:

Developing relationships with customer base and ensuring General Managers have significant customer relationships throughout their area

Understanding the customer contracts and compliance needs

Ensuring the area is meeting all contract responsibilities

Ensuring the area has a business plan and budget

Reading financial statements for the area, analyzing them, and developing action plans

Ensuring the General Managers know how to read relevant financial statements and can develop appropriate improvement plans

Tracking area and CSC results, defining trends, and anticipating impacts

Identifying customer trends and defining the behavior of competitors in the region

Identifying growth opportunities in the division and developing strategies for contract negotiations

Translating customer/competitor/industry trends for the regional team

Ensuring an Employee Relations plan is in place and executed

Ensuring that internal talent pool within the area is identified and developed

Ensuring company’s process, policy, and initiatives are understood and being followed

Ensuring business tools are being utilized

Ensuring GM’s have coaching plans and coaching notes for the members of the Customer Service Center staff

Ensuring GM’s and staff attend workshops, seminars, and learning events

Qualifications

Bachelor’s Degree or equivalent preferred

5 years operations experience required

3-5 years management experience with demonstrated ability to coach and develop employees and improve performance

Demonstrated progressive experience within an organization; managing multiple sites a plus

Service industry experience preferred

Desire to coach and mentor others

Experience managing budgets and analyzing financial performance

Ability to accurately forecast weekly, monthly, quarterly, and annual revenue streams

Excellent consultation, advisory and influencing skills to provide advice and guidance on a broad range of issues

Demonstrated leadership skills and the ability to delegate necessary responsibilities involved in managing a large workforce operation

Strong working knowledge of MS Office Software (Outlook, Word, Excel, PowerPoint); working knowledge of Accounting Software and Oracle preferred

Excellent verbal, written, presentation, and interpersonal skills

Durham School Services is an Equal Opportunity Employer.

For more information please visit http://www.durhamschoolservices.com at http://www.durhamschoolservices.com/ or http://www.nellc.com at http://www.nellc.com/ .

Job: Operations Field

Primary Location: United States-Tennessee-Memphis-Memphis Getwell TN

Work Locations Memphis Getwell TN (4068_Memphis Getwell TN)1681 Getwell RoadC/O DURHAM 4068Memphis, 38111

Keywords: National Express, Memphis , Area General Manager, Other , Memphis, Tennessee