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Director IT, Platform & Employee Experience

Company: FedEx Group
Location: Memphis
Posted on: September 13, 2020

Job Description:

FedEx team members have a critical role in ensuring the delivery of test kits and medical supplies to communities as they fight the spread of COVID-19.

FedEx has immediate openings in multiple business-critical areas. View critical openings here

Director IT, Platform & Employee Experience Information Technology

Job Description Company: FedEx Logistics

Job Title: Director IT, Platform & Employee Experience

Job Requisition Number: RC276866

Time Type: Full Time

Job Type: Regular

Primary Job Posting Location:

6077 Primacy Parkway

Memphis, Tennessee 38119

United States

Posting Date: 2020-08-25

Job Posting End Date: 2020-09-02

This Director is responsible for the technology leadership for all platforms supporting FedEx Logistics. This includes support of all Compute locations (Central/Forward Stocking Locations, Operations locations, etc.) around the Globe ensuring all technology platforms and devices are on a current, supported version, patched per Protect Purple, and secured per Information Security guidelines. This Director is also responsible for the employee experience ensuring team members at all levels have the proper technology needed to be successful in their role (PC’s, laptops, cell phones, remote connectivity, email and collaboration technology). This also includes executive support for the FedEx Logistics executive team.

Leads the Platform team ensuring Operational Excellence and Lifecycle management across all technologies (network, storage, compute). Responsible for driving to the 0/50/50 strategy and the retirement of the current datacenters.

Responsible for the day to day operation of end user device engineering (desktop/laptop/printer selection), wireless engineering, voice engineering, network engineering, end point security engineering and desktop virtualization engineering for the Operation’s locations – Warehouses, Repair Centers, Forward Stocking locations, Transportation/Gateways, and Brokerage locations.

Directs the development of strategies and standards for all platform infrastructures within this domain and ensures compliance with industry best practices.

Ensures the reliability, performance and integrity of critical infrastructure supporting business operations based on company and functional objectives.

Develops and enforces policy and procedures to ensure the protection of enterprise IT assets and the integrity, security and privacy of information entrusted to or maintained by the enterprise.

Negotiates IT service level agreements with business owners and then monitors IT application systems performance to ensure service levels are met. Integrates with IT Command Center (ITCC).

Reports key IT performance metrics. Leads IT incidents. Communicates Corrective Actions, Preventive Actions information to key stakeholders.

Leverages analytical skills and QDM to identify, quantify, and solve FedEx Logistics challenges by leveraging best of breed digital technologies. Develops and reports on key metrics ensuring a positive employee experience.

Identifies and establishes collaborative relationships with key stakeholders and subject matter experts to effectively design, implement and deploy scalable solutions that address customer and business problems.

Provides leadership, direction, coaching and development of direct reports creating a high performing team and culture of open communication; promotes teamwork and cooperation within team and throughout the organization.

Facilitates vendor management across direct technology partners. This includes vendor selection, vendor relationship management and developing objectives and monitoring metrics to ensure timelines, value and quality of work.

Supports and advocates process improvements through QDM and the ABLE process.

Partners with other IT team to understand technology required to support business capabilities and applications being deployed.

Bachelor's degree/equivalent in computer science, business administration or other quantitative discipline.

Ten (10) years significant related IT experience including demonstrated management experience.

A demonstrated track record of innovation and driving business and technology strategy and results in a fast-paced environment.

Working knowledge of TOGAF (The Open Group Architecture Framework) Architecture principals and Enterprise Architecture principals.

Must possess sound business judgment and the ability to develop and execute against IT strategies.

The ideal candidate will have prior leadership experience in platform technologies (compute, storage and network), end user compute and collaboration tools.

Strong business partner interface skills, excellent interpersonal, oral and written communication skills are essential for this position.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English ( ) and Spanish ( ) before proceeding with your job application. Click here to read the Right to Work Notice available in English ( ) and Spanish ( ). Additional information about the E-Verify program can also be found at

Pay Transparency Policy Statement: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department.

Import Notice to All Applicants: FedEx Logistics is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Keywords: FedEx Group, Memphis , Director IT, Platform & Employee Experience, Other , Memphis, Tennessee

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