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Senior Director, Head of Order to Cash

Company: INDIGO
Location: Memphis
Posted on: September 13, 2020

Job Description:

Indigo Senior Director, Head of Order to Cash in Memphis , Tennessee Apply NowSenior Director, Head of Order to Cashat Indigo(View all jobs)


Senior Director, Head of Order to Cash

Indigo improves grower profitability, environmental sustainability, and consumer health through the use of natural microbiology and digital technologies. Utilizing beneficial plant microbes and agronomic insights, Indigo works with growers to sustainably produce high quality harvests. The company then connects growers and buyers directly to bring these harvests to market. Working across the supply chain, Indigo is forwarding its mission of harnessing nature to help farmers sustainably feed the planet. The company is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Buenos Aires, Argentina, and São Paulo, Brazil.

This leader will work to drive the order to cash (OTC) tower while supporting the overall global business services (GBS) vision and strategy at Indigo. This candidate will be responsible for all aspects of order management, contract management and receivables management. This individual will lead a dynamic team and will be responsible for staffing, leading, coaching, developing and motivating a large, diverse team of strategic professionals. The functional leader will also work to define, refine and adhere to policy and procedures with multiple functions of supply logistics. This individual will also support all existing Indigo product lines such as Market Place, Transport, Microbial, and Carbon and will also support all potential future product lines as the business grows


Within 30 days, you should

be fully engaged in the transformation effort within the OTC tower

have a full understanding of the Indigo business models and how they interact with the GBS OTC team

develop and report on OTC (Order to Cash) service level agreements, KPIs and metrics

develop, define and implement a business relationship management strategy with Indigo business lines and functions

Within 60 days, you will

recruit, train, develop, and lead a best in class team.

develop the systems roadmap for the order to cash processes through a partnership with IT

establish a balanced scorecard that measures the overall performance of the OTC organization

Within 90 days, you will develop quarterly SMART Goals written for each employee and ensure goals cascading to your organization and are in line with the overall GBS and Company goals

Ability to influence across functions to improve processes

Ability to adapt to, learn and own a variety of different shared service concepts

Comfortable with an evolving business model and an ability to adapt quickly to changes

Team Player and Highly Collaborative

Strong communication: verbal and written

Able to solve decisions in real-time; strategic thinker

Process orientated

Meticulously detailed-oriented

Broad understanding of “transactional” architecture or

business & the ability to develop team to a “respectable and scalable” process

Proven track record of building and developing teams

High energy

Comfortable with autonomy

Skilled motivator – much of the team will be data entry with requirements around accuracy

Create scalable processes that can support projected

Marketplace transactions

Review current processes for OTC and work to identify and prioritize process improvement opportunities (including automation) to enable scaling @ Indigo

Passionate about Indigo’s mission


12 to 15 years of experience in Shared Services Order to Cash environment

Travel Required 25-30%

Role resides in Memphis, TN

Experience implementing OTC technology platforms including ERP (Oracle preferred), RPA (Robotic Processing Automation), and OCR (Optical Character Recognition)

Experience in designing and implementing policies and procedures that lead to robust capabilities that scale

USA Cares exists to help bear the burdens of service by providing post-9/11 military families with financial and advocacy support in their time of need.

USA Cares is a national 501(c)(3) non-profit, charitable organization based in Kentucky and registered with the IRS.

Keywords: INDIGO, Memphis , Senior Director, Head of Order to Cash, Other , Memphis, Tennessee

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