Clinical Operations Director - Cigna Onsite Health - Georgia /
C Clinical Operations Director - Cigna Onsite Health - Georgia /
At Cigna, we listen to , advocate for , and collaborate with our
customers to empower them to identify their health goals and own
their solutions. Cigna Onsite Health offers health care delivery
services and health and wellness coaching programs at or near an
employer's work site. Services range from acute, episodic
treatment, preventive care and coaching through full primary care
services. Our mission is to deliver proactive, personalized and
holistic patient care by acting on health data and insights to
improve the overall health and wellness of our clients ' employees,
and those they care about most, by providing access to high
quality, affordable services where they work and live.
They focus on key areas of partnership including:
Customer Strong - Make a WOW difference for our customers
Me to We - Take accountability to trust, collaborate and
Own It! See a need and act
Be Bold: Challenge the status quo
Listen to Advocate: What matters to you, matters to us
Think it Through: Proactively deliver solutions focused on doing
the right thing
Sound like you? Great! Here's more on how you'll make a
Reporting to the Head of Center Operations and Experience, major
job duties include:
Accountability for P&L (Profit and Loss) and key performance
indicators/performance goals (KPI's) for assigned Employer Onsite
Health Centers across multiple properties and locations in assigned
The Director of Operations will directly oversee clinical and
office staff, and have responsibility for day to day operations,
patient services and client services per our contractual agreements
and scopes of service.
Responsible for full operations across client sites in addition
to developing key strategies and enhancements of services to
continuously drive improvements/operational excellence,
efficiencies and margin expansion for the business.
Monitoring revenue generation and operational expense
management, ensuring operational excellence of the budget, Key
performance indicators and performance guarantees in the client's
Responsible for the contract expense management for assigned
Health Advocates (Coaching/Clinics), partnering with the business
units clinical managers.
Work in a strong matrix relationship where Onsite Clinical
supports in the hiring and management of clinic's professional
Work with Onsite Clinical and Onsite Legal to ensure compliance
in states with the Corporate Practice of Medicine Prohibition.
Support CIGNA's Account Managers and Onsite Clinical as the
Participate as needed in Health Center/Coaching sales and
Finalist meetings to represent Cigna Onsite Health capabilities and
Ensure Contract Compliance and Performance Guarantee
Assist the development of departmental annual budgets and 5 year
Identify opportunity to enhance existing relationship with the
addition of new Onsite services.
COH client interface representative, working directly with the
assigned CIGNA Account Managers
Ensure all assigned clinics meet or exceed all State, Federal
and regulatory requirements.
Supports Onsite Team as subject matter expert for external and
Sales marketing presentations.
Develop close working relationship with account teams to manage
and exceed client expectations.
Monitor existing business/operational processes for continuous
improvement, including championing the patient experience.
Implement compliance /operational/financial/clinical/quality
policies and procedures.
Provide effective leadership for all employees by establishing
open communication, mentoring, training guidance, and articulating
clearly defined goals and objectives for ongoing performance
Work with Cigna HR leads in developing a recruiting and
Works close with internal and external Matrix partners to ensure
alignment with organizations goals and direction.
What we expect from you :
Clinical/Healthcare professional with 5 or more years of
Healthcare Management experience preferred BA required; MBA or MPH
At least 3 or more years of experience managing diverse employee
groups, including clinical professionals
Management experience in healthcare delivery is a must, with
experience managing health care clinics and/or practices in a
retail or private setting
Experience managing in a profit and loss business
Experience working in a matrix organization with a strength in
organizational agility and resourcefulness and bias for action and
Responsible for the adoption and demonstration of the Consumer
Health Engagement cultural beliefs. Be a role model for the six
cultural beliefs to drive personal accountability and
Strong project management skills
Strong experience in Client services/client facing roles with
strong presentation and communication skills
Ability to travel as needed to customer sites, often with
limited notice; Travel for operational site visits estimated at
40%-50% within the assigned region
In addition to roles and responsibilities above:
Integrated Program Lead for Cigna Customer -
Ownership and management of all clinical services operations
including coaches, case managers, care coordinators, Your Choice
Advocates, Referral Coordinator, and Patient Navigator
Provide leadership, vision, and direction in planning,
developing, implementing and managing the overall clinical vision
and operations on a day to day basis.
Manages the delivery of services, as well as quality and
efficiency by monitoring and adjusting operating procedures and
practices in order to achieve program goals including engagement
and the deferred progression of disease.
Provides direction to operations staff in order to ensure
adherence to operational protocols and evidence-based best
Develops strategies and specific plans for enhancement of
operations and services as needed to meet marketplace demands for
quality improvements, productivity and medical cost mitigation.
Modifies existing operations and develops new protocols based
upon expert knowledge of the health and wellness industry.
Partner with Cigna Customer Benefits Team in the following
areas: biometric planning, reporting, population health activity,
incentives, surcharge implementations, and the overall engagement
strategy for members outside of clinic areas
Lead Patient Engagement Programs to drive Cigna Customer Members
into clinical services based on high risk, high claims, and other
initiatives outlined by Customer
Partner with all Customer Vendors that are related to Benefits
Structure such as Benefit Service Center, Quest, Express Scripts,
Lightbeam, EMDs, Tangible, My Catalyst, Employee Health Network
Work Closely with Cigna Sales and Network on client engagement
opportunities, expansions, quarterly and incentive reporting
Work closely with Cigna Customer Service on Customer claims
Work with internal and external partners on Incentive Management
Work with Customer Benefit Service Center on surcharge
implementations, communications, and benefit initiatives.
Lead Customer Pilots
Lead new Behavioral Service Initiative - manage onsite EAP and
Bonus points for :
Experience with Corporate Wellness / Onsite Health model
Passion for health improvement and customer-centric focus
The ideal candidate will be based in Georgia / Tennessee and
will be a work from home employee.
Cigna is committed to a healthy work force. New hires must
complete a background check, drug and nicotine screen to be
employed in this role.
Cigna Corporation (NYSE: CI) is a global health service company
dedicated to improving the health, well-being and peace of mind of
those we serve. We offer an integrated suite of health services
through Cigna, Express Scripts, and our affiliates including
medical, dental, behavioral health, pharmacy, vision, supplemental
benefits, and other related products. Together, with our 74,000
employees worldwide, we aspire to transform health services, making
them more affordable and accessible to millions. Through our
unmatched expertise, bold action, fresh ideas and an unwavering
commitment to patient-centered care, we are a force of health
When you work with Cigna, you'll enjoy meaningful career
experiences that enrich people's lives while working together to
make the world a healthier place. What difference will you make? To
see our culture in action, search #TeamCigna on Instagram.
Qualified applicants will be considered without regard to race,
color, age, disability, sex, childbirth (including pregnancy) or
related medical conditions including but not limited to lactation,
sexual orientation, gender identity or expression, veteran or
military status, religion, national origin, ancestry, marital or
familial status, genetic information, status with regard to public
assistance, citizenship status or any other characteristic
protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online
application process, please email: SeeYourself@cigna.com for
support. Do not email SeeYourself@cigna.com for an update on your
application or to provide your resume as you will not receive a
Job ID: 54626395
Position Title: Clinical Operations Director - Cigna Onsite
Health - Georgia / Tennessee
Company Name: Cigna
Job Function: Accounting/Finance
Job Type: Full-Time
Min Education: None
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