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TruCare Business Lead_Non-Clinical

Company: Cigna
Location: Memphis
Posted on: September 16, 2020

Job Description:

National Postdoctoral Association Career Center Incumbent will be a member of the TruCare Business team responsible for supporting TruCare Business requirements, operational best practices for all non-clinical roles. This includes defining business requirements for UM/CM non-clinical workflows impacted by portfolio projects, collaborating with Operations to identify operational workflow enhancements, validating test evidence, conducting post release check out and ensuring that training and impacted SOPs are updated. It also includes supporting the identification of role-based best practices to help maintain the content of the TruCare Path to Excellence modules.

RESPONSIBILITIES:

Participates in project calls/meetings to provide insights and requirements for optimal operational workflows on TruCare.

Participates in chair side observations and other operational efficiency exercises to provide TruCare expertise and insights into process improvement.

Identifies and develops relationships with Clinical Operations sponsors, staff and key stakeholders to establish and monitor progress against project goals and objectives.

Supports Case Discovery and ERC in identifying TruCare solutions for new and existing client customization requests.

Develops and maintains work plans that consider the priorities, key milestones, time estimates, task sequencing and identification of tasks that may be performed concurrently to achieve objectives as it relates to defining/redefining UM/CM/HIL workflows and requirements.

Collaborates with Clinical Operations staff and the TruCare Business team to define best practices.

Coordinates with other TruCare Business team members to ensure Training, Knowledge Management and Quality materials align to the TruCare release changes and proficiency modules.

Identify and work to remove barriers that slow or prevent the successful attainment of process/productivity improvement and administrative efficiency that will lead to cost reduction and competitive analysis.

Reviews TruCare test cases and test evidence to ensure accuracy.

Support TruCare system releases by conducting business checkout, providing post implementation operational support and troubleshooting of issues.

As needed, escalates issues to appropriate audiences including key business leaders and team members. KNOWLEDGE:

Minimum of 5 years combined business and technical analysis experience.

Minimum of 5 years experience in healthcare or insurance industry

Ability to work in a fast paced, demanding and rapidly changing environment.

Demonstrated project management skills and success.

Thorough knowledge and experience with Cigna's CHE Operations and the TruCare platform.

Ability to foster collaboration, value others perspectives and gain support and buy-in for organizational proposals.

Excellent oral, written presentation and communication skills.

Ability to lead and influence in a matrixed environment is critical.

Ability to prioritize multiple obligations and meet aggressive timelines

Strong analytical, problem solving, and conceptual skills.

Strong business acumen, with proven ability to leverage knowledge base to quickly come up to speed in new business areas and new types of projects.

Proven ability to manage and mentor others. Viewed as a leader and mentor. Sought out for advice and council within and outside of direct team.

Proven ability to create and further develop strong relationships with both business and IT leadership.

Excellent interpersonal and relationship building skills.

Detail oriented with excellent research skills

Excellent organizational and time management skills

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Job Information

Job ID: 54671349

Position Title: TruCare Business Lead_Non-Clinical

Assistant Professor - Clinical Psychology Carson, CA, United States

MB

15800 Crabbs Branch Way, Rockville, Maryland 20855 (301) 984-4800

Keywords: Cigna, Memphis , TruCare Business Lead_Non-Clinical, Other , Memphis, Tennessee

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