Transforming the future of healthcare isn?t something we take
lightly. It takes teams of the best and the brightest, working
together to make an impact.
As one of the largest healthcare technology companies in the
U.S., we are a catalyst to accelerate the journey toward improved
lives and healthier communities. Here at Change Healthcare, we?re
using our influence to drive positive changes across the industry,
and we want motivated and passionate people like you to help us
continue to bring new and innovative ideas to life.
If you?re ready to embrace your passion and do what you love
with a company that?s committed to supporting your future, then you
belong at Change Healthcare.
Pursue purpose. Champion innovation. Earn trust. Be agile.
Empower Your Future. Make a Difference. VP Strategic
The VP of Strategic Clients is a strong leader who builds and
maintains trusted executive relationships with strategically
important accounts. This executive will be accountable for the
achievement of client specific financial objectives, including both
growth and retention. This position functions as a client leader
internally and externally for key assigned accounts within a
specific region. This leader will need to uncover and act on the
competitive environment in their accounts as well as provide
insights on competitors that are compiled, analyzed and competitor
plans provided to marketing and product. This position will be
responsible for one or more of Change Healthcare?s largest and most
complex clients .
What will be my duties and responsibilities in this job?
Annual revenue baseline measure
Renewals are a core part of the revenue retention baseline
Organic sales closed within account management baseline
Account management needs to be ?lead? source of closed sale
Cross selling is a significant portion of the growth metric
Strategic account planning, retention and growth ? accountable
for defining and owning strategic account planning and deployment
across the entire range of Change Healthcare?s products and
services in the provider channel, ensuring that we are meeting
customer?s needs and expectations
Driving expansion of assigned accounts based on financial
Functions as the client?s advocate within CHC to ensure the
client receives the appropriate amount of attention and added
Develops long-term relationships with assigned clients,
connecting with key business executives and stakeholders
Facilitates the meeting of the key leader counterparts to deepen
the overall relationship. Involves CHC resources from the SLT to
service delivery teams as needed to problem solve, collaborate
and/or otherwise ensure client performance objectives and
expectations are met
Becomes an expert on the client?s business in the context of the
overall health care industry. Understands how the client
differentiates itself in markets and creates client value and how
the CHC portfolio can support/maximize their differentiation
Oversees regular joint strategic account planning and business
reviews (roadmaps, innovation, etc.) and tactical activities
(governance, performance objectives, critical milestones) to ensure
client needs and expectations are met
Proactively and continually assesses, clarifies and validates
short term needs and long-term client objectives.
Directs client to solution development efforts to address client
What are the requirements needed for this position?
Master?s degree preferred
7-10 years of strategic account management experience in the
provider segment or strategic consulting experience in
A minimum of 4 years in a client, strategic partner or supplier
What other skills/experience would be helpful to have?
Ability to demonstrate thought leadership in Healthcare across
multiple channels and become a trusted advisor to senior technical
and business decision makers
Understanding of complex sales cycles at strategic level
Adaptive, collaborative, expedient and driven with a deep
Customer centric with the ability to adjust plans and actions to
meet changing market and/or customer needs
Ability to develop and deploy the strategy that drives customer
partnership, revenue growth and retention
Candidates need to possess the ability to impact and influence
customers and partners with a high degree of autonomy, energy,
flexibility and the drive to create real and measurable business
Strong interpersonal skills
Demonstrated ability to excel in a highly matrixed
Ability to manage multiple competing priorities
What are the working conditions and physical requirements of
General office demands
How much should I expect to travel?
Employees in roles that require travel will need to be able to
qualify for a company credit card or be able to use their own
personal credit card for travel expenses and submit for
Join our team today where we are creating a better coordinated,
increasingly collaborative, and more efficient healthcare
Equal Opportunity/Affirmative Action Statement
Change Healthcare is an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, genetic information, national
origin, disability, or veteran status. To read more about
employment discrimination protections under federal law, read EEO
is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the
supplemental information at
If you need a reasonable accommodation to assist with your
application for employment, please contact us by sending an email
to firstname.lastname@example.org with "Applicant
requesting reasonable accommodation" as the subject. Resumes or CVs
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Change Healthcare maintains a drug free workplace and conducts
pre-employment drug-testing, where applicable, in accordance with
federal, state and local laws.