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Desktop Hands & Feet support

Company: IDC Technologies
Location: Memphis
Posted on: October 18, 2020

Job Description:

Title Desktop Hands Feet support Location Memphis, TN Duration contract JD Smart Hands Technician will work under limited supervision providing 24x7 smart hands services in the critical datacenter environment and communications closets. Key Responsibilities Performs data center inspections to ensure compliance with Critical Data Center best practices. Performs ldquoObserve, Describe and Reportrdquo function for the data center. Investigates and Identifies hardware error lights, audible alarms and irregularities. Performs cabinet inspections for missing cabinet blanking panels, hanging cables, and obvious activity without a lsquowork in progressrsquo form displayed. Creates Incident records and assigns to the correct resolver team. Follows up on Incidents to ensure resolution, communicates with Systems administrators or vendor technicians to clarify problems and agree on corrective actions. Communicates professionally with associates and clients through email, instant messages, phone, and in person. Supervise escort cabling companies, as needed, including troubleshooting problems and new installations. Media handling. Load, unload and process tape media when required. Swap out existing equipment, including power down of existing equipment, un-racking and un-stacking the existing equipment, rack and stack of new equipment, and power up of new equipment. This requires the ability to To trace cables look for problems, the individual needs to be able to see inside the cabinet at eye level which can be as high 73 inches 1.8M with or without the use of a stool or small ladder. The ability to connect disconnect cables for gear from ground level up to the top of the rack (again 73 inches 1.8M). The ability to safely lift gear into the rack either alone or in tandem with another individual ndash some of the gear can weigh in excess of 80 lbs 32kg. Be able to climb ladder and install components as high as 7 feet. Restart equipment as directed. Shipreceiveinstallde-install and test equipment as directed. Work within a server room environment. Potentially high ambient background noise. Occasional heavy lifting required. Lifting server equipment and moving around server cabinets and other accessories. Perform routine required inspections of equipment placed high up in server cabinets and racks. Work with OEM, plan, schedule and turn-up and test. Coordinate Engage with, and support other, third party vendors. Hands on and can-do attitude. Understanding of Change Management, Incident Management and Release and Configuration management processes. Customer focus - Attention to detail. Problem solving and Decision Making. Excellent written and oral skills, clear and concise, keeps manager informed of work progression at sensible intervals. Thanks Regards Shiva Mittal Desk 408-478-9601 Text 408-721-6684SDL2017

Keywords: IDC Technologies, Memphis , Desktop Hands & Feet support, Other , Memphis, Tennessee

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