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Desktop Support Technician / Help Desk

Company: Sullivan and Cogliano
Location: Memphis
Posted on: November 23, 2020

Job Description:

DIRECT HIRE Desktop Support Tech needed ASAP in Memphis, TN Job Summary Desktop Technician will provide day to day localremote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customerrsquos various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 2 years of experience in Windows Desktop support. Position Responsibilities and Functions bull Provide firstsecond level contact and problem resolution for customer issues. bull Work with Third Party Vendors to remediate complex AV issues as needed. bull Provide timely communication on issue status and resolution. bull Maintain ticket updates for all reported incidents. bull Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. bull Mac operating system, to support Apple pc users is a plus but not required. bull Install, upgrade, support and troubleshoot for printers, computer hardware. bull Performs general preventative maintenance tasks on computers, laptops, printers. bull Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. bull Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardwaresoftware. bull Broad experience of IT with basic understanding of Networks, Servers, AudioVisual, Smart Devices and Telecoms. bull This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Minimum Qualifications and Skills bull Bachelorrsquos Degree or equivalent in Computer Science or related field. bull CompTIA A, Microsoft Certified Professional (MCP) or better preferred. bull Minimum of 2 years of IT experience. bull Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk bull Proven analytical, troubleshooting and problem-solving skills. bull Proven ability to multi-task, effectively determine priorities and meet SLArsquos. bull Excellent communication relationship-building and internal customer service skills. bull Adaptable and flexible in a fast-changing industry and work environment. bull Willing to work off-hours and weekends when required for projects or emergency support. bull Pharma industry experience a definite plus but not required.

Keywords: Sullivan and Cogliano, Memphis , Desktop Support Technician / Help Desk, Other , Memphis, Tennessee

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