Retail Sales MyStylist @Macy's, Full Time: Oak Court
Company: Macy's
Location: Memphis
Posted on: January 12, 2021
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Job Description:
Job Overview: My Stylist @Macy's Associate is responsible for
developing personal shopping business by providing outstanding
customer service, demonstrating superior product knowledge to
customers, and creating a shopping experience that will make the
customer feel welcome and comfortable during periods of high
volume. The associate is also responsible for fulfillment and
performing other duties as necessary.Macy's uses a scheduling plan
that allows our associates to participate in the creation of their
work schedules by managing availability and identifying
preferences. Additionally, during key events and peak selling
times, Macy's may offer additional shifts to our associates, which
they may--pick up using the self-scheduling tool. Details on Macy's
schedule options are available during the interview process.
Essential Functions:* Be proficient in POS and MPOS systems
including Search and Send, My Client and More@ Macy's tablet app.*
Proactive in assisting customers who are using devices to shop and
compare, whether Macy's devices or their own.* Assist customers in
all aspects of total store fulfillment and have the ability to
satisfy the needs of our digital and physical customers by making
appropriate partnerships when necessary.* Provide an exceptional
customer experience by ensuring the customer is always the
priority.* Acknowledge customers in a friendly and helpful manner
within 30 seconds of their entry into the area.* Handle all returns
courteously and professionally.* Develop a high level of product
knowledge for the merchandise in the department by reading vendor
tags, pamphlets, and attending training classes in order to
communicate it to the customer.* Suggest additional merchandise to
compliment customer selection and engage the customer.* Offer to
call other locations if merchandise is unavailable within store.*
Offer to put purchase on customer's Macy's charge account toward
the end of the shopping experience.* Reinforce customer's selection
and package merchandise with care.* Invite customers to come back
and thank them by name whenever possible.* Responsible for
achieving personal sales goals, hourly sales productivity rates,
and Star Reward goals.* Maintain a professional attitude with
sincerity and enthusiasm reflecting Macy's commitment to our
customer-the most important person in our stores.* Develop
clientele customer list and increase department sales.* Follow up
on purchases through e-mails, phone calls, or thank you cards.*
Cross sell throughout the store to maximize customer satisfaction
and store sales.* Complete support tasks such as recovering the
fitting rooms and straightening merchandise as needed.* Be
knowledgeable of and perform sales support functions related to POS
procedures.* Be aware of back stock and fill as needed.* Be aware
of current promotional events and sales.* Assist sales manager or
vendors with special events as needed.* Maintain good housekeeping
standards.* Adhere to Asset Protection and inventory control and
compliance procedures.* Maintain department recovery standards;
including fitting room go backs to standard, if applicable.*
Perform other duties as necessary.* Follows shortage programs and
procedures. * Perform these functions in an efficient manner, as
directed by the Supervisor. * Regular, dependable attendance and
punctuality.Qualifications:Education/Experience: * High School
Diploma or equivalent. * A minimum of one year of related
experience and/or training.Communication Skills: * Effective
written and verbal skills, ability to interpret instructional
documents such as safety--rules, operating and maintenance
instructions, and procedure manuals. Mathematical Skills: * Basic
math functions such as addition, subtraction, multiplication, and
division. * Able to use a calculator. Reasoning Ability: *
Self-starter, able to work independently and as part of a team and
must have good time management skills. Physical Demands: * This
position may involve constant moving, talking, hearing, reaching,
and standing for at least two consecutive hours,--lifting at least
30 lbs.; as well as occasionally stooping, kneeling, crouching, and
climbing ladders. * Vision abilities include close vision, color
vision, depth perception, and ability to adjust focus.* Involves
close vision, color vision, depth perception, and focus
adjustment.Other Skills: * Must be able to function as part of a
team. * Possess a strong sense of urgency. * Must enjoy meeting and
interacting with customers. * Possess a thirst for learning. *
Should be comfortable with the use of computers and frequent use of
RF equipment. Work Hours: * Flexible with scheduling and available
to work retail hours, which may include day, evening, weekends,
and/or holidays, based on department and store/company needs.This
job overview is not all inclusive. In addition, Macy's, Inc.
reserves the right to amend this job overview at any time. Macy's
is an Equal Opportunity Employer, committed to a diverse and
inclusive work environment. Macy's, Inc. - including Macy's and
Bloomingdale's - will consider for employment qualified applicants
with criminal convictions in a manner consistent with SFPC Art.
49--and LA MC ch.XVIII Art. 9.
Keywords: Macy's, Memphis , Retail Sales MyStylist @Macy's, Full Time: Oak Court, Other , Memphis, Tennessee
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