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Customer Service

Company: Gateway Group Personnel
Location: Memphis
Posted on: January 12, 2021

Job Description:

CSR Position DescriptionPrimary Responsibilities1. Coordinate all account activity from pre-order to post ordera) Act as liaison and focal point between company, customers, manufacturing, inside and outside sales, marketing, credit, pricing and quotes persons, distribution centers, transportation, etc. to handle all inquiries and issuesb) Process and track orders as neededc) Maintain a 99.9% accuracy level for order processinge) Request credits, freight claims and billing only (as per policy and procedure) as neededf) Complete Order Resolution responsibilities as required (see procedure)g) Complete EDI error corrections as required - suggest customers to recruit for EDI capabilitiesj) Coordinate "tag and hold" and credit hold orders to ensure expedited releasek) Provide PODs, copies of invoices, packing slips, etc. as needed2. Manage Key Accountsa) Identify special accounts and determine special handling requirementsb) Complete back order reviews per schedulec) Coordinate with manufacturing and distribution to clear old backlogd) Coordinate promotions and marketing tools to grow sales with distributore) Monitor fill rate per order and report any issuesf) Train and coach customers on how to use our T&B access featuresg) Complete customer surveys to suggest improvements to our processes3. Provide Marketing Supporta) Follow with Key Accounts to ensure materials receivedb) Promote (where authorized) new items with each callc) Provide sales leads to the marketing groupd) Provide promotion feedback to marketing based on customer comments* Seniority Level Associate* Industry * Executive Office* Employment Type Temporary to Hire* Job Requirements:Call center experienceMedical Office setting

Keywords: Gateway Group Personnel, Memphis , Customer Service, Other , Memphis, Tennessee

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