Customer Service
Company: Gateway Group Personnel
Location: Memphis
Posted on: January 12, 2021
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Job Description:
CSR Position DescriptionPrimary Responsibilities1. Coordinate
all account activity from pre-order to post ordera) Act as liaison
and focal point between company, customers, manufacturing, inside
and outside sales, marketing, credit, pricing and quotes persons,
distribution centers, transportation, etc. to handle all inquiries
and issuesb) Process and track orders as neededc) Maintain a 99.9%
accuracy level for order processinge) Request credits, freight
claims and billing only (as per policy and procedure) as neededf)
Complete Order Resolution responsibilities as required (see
procedure)g) Complete EDI error corrections as required - suggest
customers to recruit for EDI capabilitiesj) Coordinate "tag and
hold" and credit hold orders to ensure expedited releasek) Provide
PODs, copies of invoices, packing slips, etc. as needed2. Manage
Key Accountsa) Identify special accounts and determine special
handling requirementsb) Complete back order reviews per schedulec)
Coordinate with manufacturing and distribution to clear old
backlogd) Coordinate promotions and marketing tools to grow sales
with distributore) Monitor fill rate per order and report any
issuesf) Train and coach customers on how to use our T&B access
featuresg) Complete customer surveys to suggest improvements to our
processes3. Provide Marketing Supporta) Follow with Key Accounts to
ensure materials receivedb) Promote (where authorized) new items
with each callc) Provide sales leads to the marketing groupd)
Provide promotion feedback to marketing based on customer comments*
Seniority Level Associate* Industry * Executive Office* Employment
Type Temporary to Hire* Job Requirements:Call center
experienceMedical Office setting
Keywords: Gateway Group Personnel, Memphis , Customer Service, Other , Memphis, Tennessee
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