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Customer Service Representative

Company: Careerbuilder-US
Location: Memphis
Posted on: January 13, 2021

Job Description:

We are seeking a Customer Service Representative / Administrative Assistant, who has high standards and is effective in building relationships with staff, customers, and clients. The position requires a variety of routines from assisting prospective & Documentation of data and updating customer records based on interactions Develop and maintain a knowledge base of the evolving products and services This position requires great organizational and communication skills. Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Proficient with Microsoft Office Suite and other needed software Strong project management skills with the ability to supervise multiple projects Excellent communication skills.Job Requirements:* Handle incoming customer service calls* Dispatch incoming customer phone calls* Accept customer calls and return customer* Maintain customer service related information for customer accounts* Ensure quality customer service and customer satisfaction* Maintain customer service voicemail and return customer calls* Provide customers with superior customer service* Provide customer service for internal customers* Capturing customer information and answering customer inquiries* Resolve inbound customer calls regarding account* Take customer orders and provide high-quality customer service* Make out going customer service calls* Work with customer service manager to ensure proper customer service* Resolve any customer service issues* Answering inbound calls and providing excellent customer service* Provide customer support and handling customer inquiries* Combining excellent customer service skills* Assure quality customer service to all customers* Provide exceptional customer service to all customers* Provide superior customer service with all customer interactions

Keywords: Careerbuilder-US, Memphis , Customer Service Representative, Other , Memphis, Tennessee

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