Service Center Associate E-Support Work at Home
Company: Sedgwick Claims Management Services, Inc
Location: Memphis
Posted on: January 14, 2021
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Job Description:
Service Center Associate IF YOU CARE, THERE'S A PLACE FOR YOU
HEREFor a career path that is both challenging and rewarding, join
Sedgwick's talented team of 21,000 colleagues around the globe.
Sedgwick is a leading provider of technology-enabled risk, benefits
and integrated business solutions. Taking care of people is at the
heart of everything we do. Millions of people and organizations
count on Sedgwick each year to take care of their needs when they
face a major life event or something unexpected happens. Whether
they have a workplace injury, suffer property or financial loss or
damage from a natural or manmade disaster, are involved in an auto
or other type of accident, or need time away from work for the
birth of a child or another medical situation, we are here to
provide compassionate care and expert guidance. Our clients depend
on our talented colleagues to take care of their most valuable
assets -- their employees, their customers and their property. At
Sedgwick, caring counts--. Join our team of creative and caring
people of all backgrounds, and help us make a difference in the
lives of others.PRIMARY PURPOSE: To expedite the Customer Service
claims application process; to ensure correct case assignment; and
to act as a customer liaison in assisting the customer with the
correct contact person to resolve problems and/or
questions.ESSENTIAL FUNCTIONS and RESPONSIBILITIES* Assigns new
claims to the appropriate claims handler.* Enters verbal and
written application information that meets both the internal and
external customers' requirements accurately into the claims
management system.* Contacts the customer by telephone, written
correspondence and/or the claims system regarding documentation
required to process a claim, required time frames and claim
status.* Communicates clearly and professionally with the customer
by telephone and/or written correspondence regarding all aspects of
claims process.* Participates in and maintains a quality service
culture within the Customer Service Team.* Attendance during
scheduled work hours is required.ADDITIONAL FUNCTIONS and
RESPONSIBILITIES* Performs other duties as assigned.* Supports the
organization's quality program(s).QUALIFICATIONSEducation &
LicensingHigh school diploma or GED required.ExperienceOne (1) year
of clerical or customer service experience or equivalent
combination of education and experience preferred.Skills &
Knowledge* Excellent oral and written communication* PC literate,
including Microsoft Office products* Good customer service skills*
Strong organizational skills* Good interpersonal skills* Ability to
work in a team environment* Ability to meet or exceed Performance
CompetenciesWORK ENVIRONMENTWhen applicable and appropriate,
consideration will be given to reasonable
accommodations.Mental:Clear and conceptual thinking ability;
excellent judgment and discretion; ability to handle work-related
stress; ability to handle multiple priorities simultaneously; and
ability to meet deadlinesPhysical: Computer keyboarding, travel as
requiredAuditory/Visual: Hearing, vision and talkingThe statements
contained in this document are intended to describe the general
nature and level of work being performed by a colleague assigned to
this description. They are not intended to constitute a
comprehensive list of functions, duties, or local variances.
Management retains the discretion to add or to change the duties of
the position at any time.Sedgwick--is an Equal Opportunity
Employerand aDrug-Free Workplace
Keywords: Sedgwick Claims Management Services, Inc, Memphis , Service Center Associate E-Support Work at Home, Other , Memphis, Tennessee
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