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Territories Coordinator

Company: RELX Group
Location: Manila
Posted on: June 13, 2021

Job Description:

Job Position: Quality Specialist II - Territory Coordinator

Reports To: Operations Supervisor

Territory Coordinator manages workflow effectiveness, efficiency and results in assigned territories. This involves ensuring contract compliance, identifying and taking appropriate measures to resolve compliance issues, and ensuring optimal territory coverage and performance to achieve production/service level standards in assigned territories. Analyze and forecast production targets in territories based on market data, historical factors and other relevant data points. Act as a knowledge resource for processes/procedures and court systems and related activities for respective state territories with a specialization in verification, public record data acquisition, and related areas.

Responsibilities:

  • Develop relationship with FIRSt customers and monitor that they are contract compliant and take action to resolve compliance issues.
  • Build and maintain relationships and collaborate effectively with various departments (such as data acquisition/verification, operations support, client services, information technology, accounting, etc.) to ensure service levels are met in assigned territories.
  • Develop and negotiate contract terms such as piece rates/etc.; coordinate payment processing with accounts ensuring proper payment for each relevant record collected. Responsible for managing costs in assigned territories such as identifying opportunities for efficiencies, reductions, etc.
  • Prepare, review and make decisions on such factors as volume, frequency, currency, cost per record and other related factors. Analyze and determine production projections for assigned territory(s) and act as project lead for projects and initiatives in assigned territories.
  • FIRSt database clean-up following FIRSt business and operational standards
  • Coordinate and/or actively participate in the tracking, managing, troubleshooting, resolving issues/problems; update system with corrections as appropriate.
  • Respond to customer inquiries with completeness in a timely manner through and act as a point of escalation for contract issues in assigned territories (i.e. handle questions, production/quality issues, develop solutions, etc.).
  • Document, compile and maintain the state, county and court specific information and manage workflow in areas such as business verification, public records, customer inquiries, and other related areas in assigned territories.
  • Perform other duties as assigned

Qualifications:

  • 1 year tenure in LN Risk Solutions First with strong performance and process background
  • Bachelor's degree in business, management or related discipline; or equivalent related work experience
  • Knowledge of public record, verification, court systems or related industry is preferred. Prior contract compliance/contract management experience is a plus
  • At least three years of professional experience in a customer focused environment involving diagnosing, tracking and resolving problems/issues successfully
  • Strong problem solving skills involving research and information seeking skills; asking relevant questions to draw valid conclusions and identifying impacts of decisions applying sound logic
  • Knowledge and understanding of MS Office suite involving building and enhancing spreadsheets and reports in Excel, Access, and/or a related technology; ability to learn to write basic formulas, queries, filters, and format/create pivot tables; knowledge and understanding of SQL is preferred
  • Creativity, innovation, adaptability, negotiation skills are required
  • Ability to assess, review, analyzes and draws conclusions on data points and metrics to effectively forecast production metrics
  • Strong organizational skills, attention to detail, and ability to prioritize workflow and lead multiple assignments/projects with effective time management skills
  • Self-directed and motivated with the ability to work independently or in a team environment
  • Ability to manage the workflow effectiveness, efficiency and results one or more territories including issue resolution and contract compliance
  • Strong interpersonal and relationship development, team collaboration and communication skills (verbal and non-verbal) required and the ability to present information to small groups and develop and communicate action plans and educate others on processes/procedures and related information.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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Keywords: RELX Group, Memphis , Territories Coordinator, Other , Manila, Tennessee

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