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Player's Club Supervisor - FT (Tunica)

Company: MGM Resorts
Location: Robinsonville
Posted on: June 12, 2021

Job Description:

Location:

Robinsonville, Mississippi

POSITION SUMMARY:

The Supervisor Players Club is responsible for maintaining the front-line operations of the Players Club desk while providing excellent guest service. All duties are to be performed in accordance with department and property policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Supervise assigned operational functions within the Players Club desk consistent with the strategic plan, the fiscal budget, and the Company's short term and long-term profitability objectives
  • Assist Players Club Representatives, Slot Hosts, and guests with all requests in a professional and timely manner
  • Explain the loyalty program in detail and redeem guests' points for express comps
  • Issue FREEPLAY and explain how to use it
  • Evaluate members' status and issue complimentary amenities based upon established Company guidelines
  • Conduct daily Team Update briefings; create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction
  • Promote and maintain the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs
  • Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to effectively deliver training and coaching
  • Able to effectively communicate in English, in both written and verbal forms
  • Able to lead and mentor a team
  • Ability to to make sound decisions immediately without supervision
  • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
  • Effective listening abilities with strong judgment skills
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

MINIMUM REQUIREMENTS:

  • High school diploma or equivalent
  • Two (2) years experience in a similar resort setting
  • Work varied shifts, to include weekends and holidays

PREFERRED:

  • One (1) year of experience in a face-to-face guest service position
  • One (1) year of supervisory experience
  • Experience working in a similar resort setting
  • Bilingual
  • Effectively communicate in English, in both oral and written forms

Keywords: MGM Resorts, Memphis , Player's Club Supervisor - FT (Tunica), Other , Robinsonville, Tennessee

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