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Player's Club Supervisor - FT (Tunica)

Company: MGM Resorts
Location: Robinsonville
Posted on: June 12, 2021

Job Description:


Robinsonville, Mississippi


The Supervisor Players Club is responsible for maintaining the front-line operations of the Players Club desk while providing excellent guest service. All duties are to be performed in accordance with department and property policies, practices and procedures.


  • Supervise assigned operational functions within the Players Club desk consistent with the strategic plan, the fiscal budget, and the Company's short term and long-term profitability objectives
  • Assist Players Club Representatives, Slot Hosts, and guests with all requests in a professional and timely manner
  • Explain the loyalty program in detail and redeem guests' points for express comps
  • Issue FREEPLAY and explain how to use it
  • Evaluate members' status and issue complimentary amenities based upon established Company guidelines
  • Conduct daily Team Update briefings; create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction
  • Promote and maintain the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs
  • Perform other job-related duties as requested


  • Ability to effectively deliver training and coaching
  • Able to effectively communicate in English, in both written and verbal forms
  • Able to lead and mentor a team
  • Ability to to make sound decisions immediately without supervision
  • Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
  • Effective listening abilities with strong judgment skills
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts


  • High school diploma or equivalent
  • Two (2) years experience in a similar resort setting
  • Work varied shifts, to include weekends and holidays


  • One (1) year of experience in a face-to-face guest service position
  • One (1) year of supervisory experience
  • Experience working in a similar resort setting
  • Bilingual
  • Effectively communicate in English, in both oral and written forms

Keywords: MGM Resorts, Memphis , Player's Club Supervisor - FT (Tunica), Other , Robinsonville, Tennessee

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