* Customer Service Advocate - Patient Care
Have you heard? Express Scripts is now part of Cigna. Together,
we've got big plans. How big, you ask? We want to change health
care to make it more affordable, more personalized, and more
focused on helping the whole person to achieve better health
outcomes. And that's only the beginning. Read on to learn more
about working with us.
Transform healthcare and contribute to our industry-leading
organization as a Patient Care Advocate.
Our Patient Care Advocates are dedicated team members who excel
at customer service, helping us elevate our patient care to new
heights. In this crucial role, you are on the front lines with
patients, responding to phone inquiries and addressing each with
care, detail, and most importantly, empathy.
Here's a little more on how you'll make a difference:
* Help patients understand their pharmacy benefits better. Use
the knowledge you gain from training, your problem-solving skills
and support from your team answer patient calls effectively. * Help
us keep track of our patient interactions. While on calls, use your
expert listening skills to get to the heart of a patient's question
quickly and document all interactions in real-time. * Ensure
patients are equipped with the best advice. Identify and
empathetically address patient concerns and, if necessary, escalate
What You Should Have:
* High School Diploma / GED required * 1 year of relevant
experience * General PC knowledge including Microsoft Office *
Excellent communication skills (verbal and written)
What you'll love about working here:
* Fun, friendly, and unique culture - Bring your whole self to
work every day! * Choice of three unique medical plans *
Prescription Drug, Dental, Vision and Life Insurance * Employee
Contributions for HRA and HSA accounts * 401K with Company Match *
Paid Time Off and Paid Holidays * Tuition Assistance
About Express Scripts
Advance your career with the company that makes it easier for
people to choose better health.
Express Scripts is a leading healthcare company serving tens of
millions of consumers. We are looking for individuals who are
passionate, creative and committed to creating systems and service
solutions that promote better health outcomes. Join the company
that Fortune magazine ranked as one of the "Most Admired Companies"
in the pharmacy category. Then, use your intelligence, creativity,
integrity and hard work to help us enhance our products and
Cigna Corporation exists to improve lives. We are a global
health service company dedicated to improving the health,
well-being and peace of mind of those we serve. Together, with
colleagues around the world, we aspire to transform health
services, making them more affordable and accessible to millions.
Through our unmatched expertise, bold action, fresh ideas and an
unwavering commitment to patient-centered care, we are a force of
health services innovation. When you work with us, or one of our
subsidiaries, you'll enjoy meaningful career experiences that
enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race,
color, age, disability, sex, childbirth (including pregnancy) or
related medical conditions including but not limited to lactation,
sexual orientation, gender identity or expression, veteran or
military status, religion, national origin, ancestry, marital or
familial status, genetic information, status with regard to public
assistance, citizenship status or any other characteristic
protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online
application process, please email: SeeYourself@cigna.com for
support. Do not email SeeYourself@cigna.com for an update on your
application or to provide your resume as you will not receive a