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Key Accounts Manager - GrabExpress

Company: GrabTaxi Pte Ltd
Location: Manila
Posted on: June 13, 2021

Job Description:

Job Description:

Get to know the Role:

You will be part of the GrabExpress Sales and Account Management team and will be tasked to support all activities tied to Merchant support and engagement. You will drive growth for GrabExpress through closing, growing and supporting accounts. Your team will handle negotiate rates, campaign buy-ins, promotions and deals, and optimization or growing their presence on the Grab platform.

Ultimately, you will own relationship-building, key metric reporting, the overall success of partner merchants when it comes to their success with Grab.

The day-to-day activities:

  • Become an industry expert for a sector that GrabExpress team is serving

  • Provide training, coaching, and support to your team to increase productivity, develop and build new and existing skill sets, contributing to the team's ability to deliver results.

  • Identify, build relationships/partnerships with strategic merchants and manage their performance and contribution to building the GrabExpress merchant network

  • Keep abreast of the market and industry situation and market activity in order to revise and develop strategies to meet market changes and merchants' requirements;

  • Monitor feedback from partner merchants and relay this into actionable activities to other functions within the team

  • Develop and maintain a solid understanding of all products and services the Grab platform offers to help support and cross-sell to merchants

The must-haves:

  • University graduate or higher education in business or relevant fields

  • Minimum 3-5 years of experience in sales/account management with a successful track record and strong ability to; people management experience is a plus

  • Merchant-facing tech, F&B, Retail, or FMCG industry background is an advantage

  • Excellent communication skills in both written and spoken English

  • Basic analytics and the ability to make data-driven decisions are a must.

  • Microsoft Office skills are required (MS. Excel, MS. Word, and MS. Powerpoint);

  • Salesforce experience is a bonus

  • Energetic, enthusiastic, and calm even in a very dynamic and fast pace working condition

  • Excellent time management and communication skills

Keywords: GrabTaxi Pte Ltd, Memphis , Key Accounts Manager - GrabExpress, Other , Manila, Tennessee

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