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Lead Customer Service Specialist

Company: Frito-Lay
Location: Memphis
Posted on: June 12, 2021

Job Description:

The Customer Service Lead (CSL) is assigned to a specific territory, and will report directly to the Customer Service Manager (CSM). They will provide merchandising support to the territory 3 days out of a 5 day work week. On these merchandising days, the CSL will follow a pre-determined schedule for all accounts that indicates each necessary stop throughout the day. For the remaining 2 days, the Lead will train new hires, provide additional support where needed and conduct work-withs with Customer Service Specialist (CSS) to increase efficiency. The CSL will work closely in a team environment with the Customer Service Specialists, Customer Service Manager and Customer Development Manager (CDM) to maintain and grow sale volume in each account. This position is full time, averaging 40-45 hours per week. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employees will follow any other instructions, and perform any other related duties, as may be required by their supervisor.MERCHANDISING* Safely and efficiently place/stock product within the recommended pattern following defined account standards in all selling locations* Reduce unsaleable product through cleaning and straightening shelves/racks as well as rotating and relocating product* Check code dates and remove stale product from all selling locations* Display promotional material such as pricing signs, stickers, and banners in accounts* Check shelves/racks for appearance and pricing accuracy* Remove trash and/or non-Frito Lay product from all selling locations* Assemble and/or teardown promotional and other displays* Use equipment to transport products (e.g., carts, hand trucks, pallet jacks)* Ensure back-room inventory reaches the sales floor and organize, place and maintain any remaining back-room inventory in proper location* Check-in and scan all orders* Payment reconciliation where applicable* Order product via the handheld device including scanning backstock, logging backstock, etc.* Not responsible for ordering incremental/growth product* Execute proper carton return procedures* Comply with operating procedures (e.g. scan in/scan out, follow designated route)* Service accounts during designated times established by management* Deliver customer service (e.g., communication, rapport building, attentiveness to customer needs)COMMUNICATION* Build relationships with appropriate store personnel* Identify and communicate incremental sales opportunities to CDM* Communicate daily status, issues, etc. to CSM or CDM* Train new hires* Conduct coaching sessions with CSS team members* Attend weekly one-on-one meeting with CSM* Attend period district meetingsINDIVIDUAL QUALIFICATIONS* High school graduate or GED equivalent preferred* Prior Merchandising experience preferred (retail and/or grocery store environment)* Working knowledge of iPad/iPhone desired* Available to work weekend and holiday hours and early morning start times* Must work in all weather conditions* Drive to each store in personal vehicle* Regular, reliable, predictable attendance* Report hours work and mileage driven accurately and in a timely manner* Work safely and comply with all identified Frito Lay and store procedures, work rules and policies* Ability to operate under minimal supervisionAbility to climb, push/pull, bend, stoop, and kneel for extended periods. Ability to see (depth perception, near acuity and far acuity), must be able to travel to Memphis, East Arkansas, North Mississippi and surrounding areas using personal vehicle, ability to lift 15 - 40 pounds with or without a reasonable accommodation, in accordance with Frito Lay job Physical Demands Analysis. Position requires frequent reaching, pushing/pulling, and use of fingers.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender IdentityOur Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.If you'd like more information about your EEO rights as an applicant under the law, please download the available [1] EEO is the Law & [2] EEO is the Law Supplement documents. View [3] PepsiCo EEO Policy.Please view our [4] Pay Transparency Statement.ReferencesVisible links1. Associated topics: cajera, client service, courtesy clerk, customer experience representative, customer service representative, retail associate, sales associate, sales consultant, sell, seller

Keywords: Frito-Lay, Memphis , Lead Customer Service Specialist, Other , Memphis, Tennessee

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