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Customer Service Representative

Company: Campbell Clinic
Location: Germantown
Posted on: June 13, 2021

Job Description:

POSITION SUMMARY

Provides excellent patient care by answering all incoming business office calls and directing them appropriately.

Essential Functions Statement(s)

  • Answers all incoming calls to the Business Office and directs them to the appropriate business staff if needed
  • Verifies and updates insurance and demographic information
  • Resolves patient balance/account questions
  • Identifies and prepares patient refunds
  • Responds to assigned communicator messages
  • Works hold buckets for any claim corrections
  • Resolves claim holds
  • Performs other related duties as assigned

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED)

Experience: Previous customer service experience required. Previous experience in a physician office preferred.

Computer Skills: Must be computer literate. Basic computer skills required. Must be able to type.

Equal Opportunity Employer/Veteran/Diabled.

Keywords: Campbell Clinic, Memphis , Customer Service Representative, Other , Germantown, Tennessee

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