Country: United States (US)
Location: Memphis, Tennessee (US-TN)
At Konecranes, we believe that great customer experience is
built on the people behind the Konecranes name - people committed
to providing our customers with lifting equipment and services that
lift their businesses. Everything we do, we do with passion and
We believe diversity drives business success and is the
foundation for our growth. We welcome different backgrounds and
skills that enrich our community and we promote a place where we
can ALL be ourselves. This is what makes Konecranes a unique place
Position Title: Port Service Technician
Reports To: Branch Manager
Do you have an interest in becoming an experienced electrical or
mechanical technician? Are you able and capable of working at
extreme heights? Konecranes has many opportunities open across the
united states that we are looking to fill with mechanically
inclined individuals. At Konecranes, service technicians are the
heart of our industry. Our technicians work in a safety first type
of environment and don't mind heights or working on mechanical
parts. As a service technician, you will be working with 480 3
phase motors, troubleshooting issues with our cranes, and working
with clients and facility directors to ensure that our clients are
properly being taken care of. Our service technicians are provided
with a company vehicle for their travels, and have the opportunity
to experience new and challenging situations with each job
- Perform maintenance and inspections on Rubber Tyred Gantry
(RTG's), Ship to Shore (STS), Rail Mounted Gantry (RMG), Automated
Stacking Cranes (ASC), Straddle Carriers, Munck Loader, Goliath
Gantry, Level Luffing cranes at customer locations.
- Conduct extensive on site electrical, electronic and mechanical
troubleshooting to determine cause for equipment malfunction and
establish the necessary repairs utilizing visual inspection, test
procedures and appropriate test equipment.
- Perform on site repairs on customer's cranes in conjunction
with planned repairs as part of customer's maintenance contract, in
response to a service call or on an emergency call due to an
- Responsible for a basic understanding and working knowledge or
all OSHA, ANSI, CMAA, and other codes or regulations pertaining to
our industry. Must be able to get specific regulations if
- Responsible for completing all daily paperwork required
accurately and completely.
- Document and log any quotations you provide customers (either
verbal or written) and generate a document or copy of your quote
for use as a follow-up sheet.
- Review with the customer all repairs you performed and get
their signature on the daily service report indicating their
acceptance of proper and completed work.
- Responsible for maintaining a professional appearance and image
at all times.
- Maintain all company equipment and assets in proper working
order and neat or clean.
- Maintain a stock of the appropriate forms and literature on the
service vehicle and be capable of utilizing the proper
documentation and forms used by the service department.
- Responsible for keeping a proper stock level of inventory and
line stock items on the service vehicle.
- Accountable for all the company issued tools, ladders, and
inventory levels assigned to you.
- Responsible for generating sales and service leads during
service calls and identifying the proper Konecranes personnel of
the customer's need and level of interest.
- Must develop a thorough working knowledge of our service
literature, service policies and labor rates.
- Must provide customers with a "Safety Summary" on any safety
items noticed during service visits and bring back a signed copy of
the document as evidence of our notice to the customer. (This is a
basic professional courtesy required at all times. It also may
protect Konecranes from any liability if the crane is used.)
- Must maintain regular communication with the local office
and/or call in a minimum of once per day to the service
- Responsible for understanding the procurement of basic parts on
service jobs, completing the proper purchase orders and developing
a good working knowledge of local vendors and vendor stocked parts.
If the job permits or the situation warrants, all the ordering of
parts for jobs should be done by the technician servicing the
account and this time should be billed to the project.
- Responsible for working a "fair share" of any 24 hour call and
overtime necessary. This will be divided as equally as possible by
the service supervisor.
- Responsible for completing a "Safety Audit" on the limit
switches and proper general operation of any crane you have worked
on or inspected prior to leaving the customer's premises.
Education: Prefer two-year associate degree in Industrial
Electrical/Mechanical Technology or related field or equivalent
vocational/technical training and experience.
Experience: Minimum one (1) years' experience involving
electrical and electronic troubleshooting and repair.
Other Requirements: Must have good mechanical aptitude. Must
have and maintain a good driving record, including a valid driver's
license. Must be willing and able to work off the ground. Must be
willing and able to work overtime and out of town as necessary.
Must be willing and able to work in demanding work
Konecranes, Inc. and its affiliates will not accept resumes from
external recruiters or agencies without a Service Agreement and
Agency Portal submission. Any resumes sent without a Service
Agreement and Agency Portal submission with Konecranes, Inc. are
void of any fees and free for internal use. Applicable Konecranes
data protection obligations are the responsibility of the
Konecranes is a world-leading group of Lifting Businesses,
serving a broad range of customers. We are truly a global company
with 16,900 employees at 600 locations in 50 countries. For over 80
years, we have been dedicated to improving the efficiency and
performance of businesses in all types of industries. We believe
that sustainable growth is a result of a strong responsible
performance. Equal Opportunity Employer Minorities/Women/Protected
Veterans/Disabled/Other Protected Category.