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Customer Service Representative

Company: Kuehne + Nagel
Location: Memphis
Posted on: June 13, 2021

Job Description:

JOB DESCRIPTION If you have great communication skills and enjoy solving problems, then this may be the role for you! Your Role The Customer Service Representative (CSR) will manage customer queries and complaints. The CSR will also process orders, modifications, and escalate complaints across a number of communication channels. Your Responsibilities Perform administrative tasks for area or shift Maintain filing systems and documents per Standard Operating Procedure (SOP) Interact with customers and employees, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims Coordinate processing of export orders in the AES system. Process returns in Warehouse Management System (WMS) and maintain paperwork Using the WMS system, update area or shift metrics as needed Additional duties as assigned, overtime as needed Secondary support of local team as needed Your Skills and Experiences Minimum of 2 years customer service experience working with warehouse management systems, order management systems and/or Manhattan Working knowledge of warehouse operational procedures, including receiving, order processing, picking, packing, shipping, inventory management and cycle counting. Knowledge of major WMS functions and how they relate to operational procedures Strong interpersonal skills to include communication, presentation, and resolution management with an ability to remain calm and exhibit professional behavior at all times Working knowledge of MS Office Working Environment: Will spend significant time on the production floor, with frequent communication between local employees/mgmt. and key customer contacts. Able to work extended hours when production dictates Able to lift up to 50 lbs. on an as needed basis. Good Reasons to Join We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment. About Kuehne + Nagel With over78,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the worlds leading logistics companies.As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application. by Jobble

Keywords: Kuehne + Nagel, Memphis , Customer Service Representative, Other , Memphis, Tennessee

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