The Front Desk Clerk is responsible to check in and check out
hotel patrons in accordance with Gold Strike standards and act as
information resources regarding guest inquiries.
**ESSENTIAL FUNCTIONS AND TASKS**
+ Check in/out hotel guests
+ Must comply with policies and procedures of the Front Desk
+ View and issue available Express Comps through CLEO for casino
+ Enroll patrons in M Life and issue M Life card to new
+ Answers inquiries and gives proper directions
+ Cleans and stock work area/transporting necessary supplies
+ Assist in maintaining in-house credit reports, housekeeping
reports and special room assignments
+ Approve and post room charges
+ Balance clerk/cashier postings, cash, and credit
+ Access patron information through Opera and CLEO, using
multiple systems at once
+ Use of Microsoft outlook
+ Interacts with all other hotel departments
+ Issue safe deposit boxes - omit, we no longer issue safe
+ Files all related hotel reports and paper documents
+ Adheres to all Gold Strike Standards set forth by Gold Strike
and the Hotel Division
This job description in no way states or implies that these are
the only duties to be performed by the employee in this position.
It is not intended to give all details or a step-by-step account of
the way each procedure or task is performed. The incumbent is
expected to perform other duties necessary for the effective
operation of the department.
**EDUCATION and/or EXPERIENCE** **:**
High school diploma or equivalent and one year front desk
experience, or an equivalent combination of education, training and
experience. Must be at least 21 years or older.
**CERTIFICATES, LICENSES, REGISTRATIONS:**
**SECTION 3: COMPETENCIES & working conditions**
+ Strong Customer Relations Skills
+ Experience in cash control
+ Excellent organizational skills
+ Ability to use computer and general office equipment
+ Professional appearance and demeanor
+ Must be able to speak and understand English
+ While performing the duties of this job, the employee is
constantly standing, listening, using computer, telephone, and
+ Constantly using eye/hand coordination
+ Constantly, twisting, and bending/stooping.
+ Frequently walking distances of 10 to 30 ft., between various
areas of the department.
+ Frequently using wrist motion, dexterity, eye-hand
coordination, and writing, typing on computer keyboard.
+ Occasionally carrying, pushing, and pulling up to 10 lbs.
Work performed indoors in a climate-controlled environment. The
noise level in the work environment is usually moderate. Employee
will be exposed to second hand smoke. Employee will be required to
stand on carpet or tiled floors. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Regular scheduled hours. Must be flexible if needed for
occasional work outside of normal business hours.
MGM Resorts International is an Equal Opportunity Employer:
Women/Minorities/Veterans/Individuals with Disabilities. In
compliance with the Americans with Disabilities Act, MGM Resorts
International will provide reasonable accommodations to qualified
individuals with disabilities and encourages both prospective and
current employees to discuss potential accommodations with the
MGM Resorts International believes in providing opportunity for
every employee to grow, develop and succeed in a work environment
where you can be your best. We encourage you to explore our job
opportunities. If you are an individual with a disability and need
a reasonable accommodation for any part of the application process,
or in order to perform the essential functions of a position,
please contact our Corporate Diversity and Disability Outreach
department at 1-844-247-0370 or email