REPORTS TO: Floor Supervisor, Housekeeping Manager, Director of
Guest Rooms, Guest and Service Corridors, Housekeeping
Job involves working:
under variable temperature conditions.
under variable noise levels.
around fumes and/or odor hazards.
around dust and/or mite hazards.
Internal: Director of Housekeeping, Assistant Director of
Housekeeping, Housekeeping Manager, Floor Supervisors,
Horsepersons, Linen/Laundry Staff, Linen Room Attendant,
Engineering, Banquet Setup, Room Service, service companies.
External: Hotel guests/visitors.
ESSENTIAL JOB FUNCTIONS
Maintain complete knowledge of and comply with all departmental
policies, service procedures and standards.
Maintain complete knowledge of correct maintenance and use of
equipment. Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all
guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local
attractions/activities in order to respond to guest inquiries
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of
assigned work areas Use correct cleaning chemicals for designated
surfaces, according to OSHA regulations and hotel requirements.
Clean guest rooms by category priority.
Transport cart with cleaning supplies, amenities and linens to
assigned guest room and position securely.
Service assigned guest rooms.
Empty trash containers and ashtrays.
Remove all dirty terry and replace with clean par to designated
Remove soil, dirt, soap build-up and hair from bathroom mirrors,
vanity, sink, toilet, shower walls, bathtub, shower curtain and
Replace facial, toilet tissue and bathroom amenities in correct
amount and location.
Inspect condition of bathrobes and replace soiled/damaged ones.
Remove dirty bed linen and make up bed with clean linen.
Replace laundry bags and slips.
Clean closets and door tracks on checkout rooms, removing dust and
debris. Ensure correct amount and placement of hangers, pillow and
Dust and polish all furniture.
Realign furniture to floor plan.
Open all drawers/doors in checkout rooms and remove items left by
guest. Dust inside.
Check under bed(s), chairs and sofa for debris and remove if
Inspect condition of all furniture for tears, rips or stains;
report any damages to the supervisor.
Remove all dust, debris and foreign particles from upholstered
furniture including crevices and under cushions.
Dust pictures, frames and mirrors.
Remove dust and debris on television, VCR, clock radio, remote
control and cable box.
Set correct time on clock; correct TV channel; correct movie rental
Clean all lamps and light switches; check for proper working
Remove dust, spots and smears from windows, ledges and frames.
Remove dust, grease and smears from telephones and reposition
Empty liquid from ice bucket and wipe all surfaces dry.
Remove dust, smudges and spills from mini bar; ensure it is plugged
in and securely locked.
Remove dust on drapes weekly and realign to correct position
Inspect condition of amenities in desk, drawers and guest service
directory; replace designated amounts at proper locations within
Remove trash, debris and cobwebs from balcony/patio.
Inspect condition of planters and plants; remove debris.
Remove dust, dirt, marks and fingerprints from entrance
Ensure presence of fire safety, rate cards and DND sign. Inspect
condition and replace as needed.
Remove dust, dirt and smudges from A/C unit, vents, grids and
thermostat. Set thermostat to designated level.
Remove dust, stains and marks from all baseboards, ledges and
Vacuum carpet in guest room.
Spray room with deodorizer.
Update status of rooms cleaned on assignment sheet.
Return and restock cart at end of shift.
Wipe vacuum clean.
Report any damages or maintenance problems to the Supervisor.
Turn over any lost and found items from guest rooms to the
Make up cribs and roll-a-ways if used.
Re-hang and fold guest clothes and pair shoes.
SECONDARY JOB FUNCTIONS
Stock cleaning supply caddies.
Clean cart and re-stock.
Return buckets, caddies and chemical bottles to housekeeping
Ability to communicate in English, both verbal and written.
Ability to: perform job functions with attention to detail, speed
prioritize and organize.
be a clear thinker, remaining calm and resolving problems using
follow directions thoroughly.
understand guests' service needs.
work cohesively with co-workers as part of a team.
work with supervision.
maintain confidentiality of guest information and pertinent hotel
satisfactorily communicate with guests, management and co-workers
in a courteous, empathetic and discreet manner.
maintain regular and punctual attendance.
adhere to Peabody grooming standards.
exemplify Peabody Service Excellence.
6 months to 1 year prior experience in cleaning hotel guest
Knowledge of proper chemical handling.
Ability to clean and fully stock housekeeping carts to fully
supply and clean assigned rooms.
Ability to clean to standard 16 guest rooms per 8-hour shift.
Ability to bend, squat, kneel, climb, and reach on a daily basis to
clean guest rooms.
Ability to perform tasks requiring sustained repetitive motion (for
example: cleaning windows and vacuuming).
Ability to telephone room status into central office.
Exert physical effort in transporting 25 pounds.
Endure various physical movements throughout the work areas.
Stand and walk for long periods.
Requirements are representative of minimum levels of knowledge,
skills and/or abilities. To perform this job successfully, the
incumbent will possess the abilities or aptitudes to perform each
duty proficiently. Some requirements may exclude individuals who
pose a direct threat or significant risk to the health and safety
of themselves, other employees or guests.
A review of this description has excluded the marginal functions
of the position that are incidental to the performance of
fundamental job duties. All duties and requirements are essential
This job description in no way states or implies that these are
the only duties to be performed by the employee occupying this
position. Employees will be required to perform any other
job-related duties assigned by their supervisor.