Room Attendant (Housekeeper)

Company: The Peabody Hotel Group
Location: Memphis
Posted on: June 12, 2021

Job Description:

REPORTS TO: Floor Supervisor, Housekeeping Manager, Director of Housekeeping.

SUPERVISES: N/A.

WORK ENVIRONMENT:

Guest Rooms, Guest and Service Corridors, Housekeeping Office.

Job involves working:

under variable temperature conditions.
under variable noise levels.
indoors.
around fumes and/or odor hazards.
around dust and/or mite hazards.
around chemicals.
around bio-hazards.

KEY RELATIONSHIPS:

Internal: Director of Housekeeping, Assistant Director of Housekeeping, Housekeeping Manager, Floor Supervisors, Horsepersons, Linen/Laundry Staff, Linen Room Attendant, Engineering, Banquet Setup, Room Service, service companies.

External: Hotel guests/visitors.

ESSENTIAL JOB FUNCTIONS

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all hotel services/features and local attractions/activities in order to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Clean guest rooms by category priority.
Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
Service assigned guest rooms.
Empty trash containers and ashtrays.
Remove all dirty terry and replace with clean par to designated layout.
Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
Replace facial, toilet tissue and bathroom amenities in correct amount and location.
Inspect condition of bathrobes and replace soiled/damaged ones.
Remove dirty bed linen and make up bed with clean linen.
Replace laundry bags and slips.
Clean closets and door tracks on checkout rooms, removing dust and debris. Ensure correct amount and placement of hangers, pillow and luggage rack.
Dust and polish all furniture.
Realign furniture to floor plan.
Open all drawers/doors in checkout rooms and remove items left by guest. Dust inside.
Check under bed(s), chairs and sofa for debris and remove if present.
Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
Dust pictures, frames and mirrors.
Remove dust and debris on television, VCR, clock radio, remote control and cable box.
Set correct time on clock; correct TV channel; correct movie rental insert.
Clean all lamps and light switches; check for proper working order.
Remove dust, spots and smears from windows, ledges and frames.
Remove dust, grease and smears from telephones and reposition properly.
Empty liquid from ice bucket and wipe all surfaces dry.
Remove dust, smudges and spills from mini bar; ensure it is plugged in and securely locked.
Remove dust on drapes weekly and realign to correct position daily.
Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.
Remove trash, debris and cobwebs from balcony/patio.
Inspect condition of planters and plants; remove debris.
Remove dust, dirt, marks and fingerprints from entrance door(s).
Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to designated level.
Remove dust, stains and marks from all baseboards, ledges and corners.
Vacuum carpet in guest room.
Spray room with deodorizer.
Update status of rooms cleaned on assignment sheet.
Return and restock cart at end of shift.
Wipe vacuum clean.
Report any damages or maintenance problems to the Supervisor.
Turn over any lost and found items from guest rooms to the Supervisor.
Make up cribs and roll-a-ways if used.
Re-hang and fold guest clothes and pair shoes.

SECONDARY JOB FUNCTIONS

Stock cleaning supply caddies.
Clean cart and re-stock.
Return buckets, caddies and chemical bottles to housekeeping area.

Essential:

Ability to communicate in English, both verbal and written.
Ability to: perform job functions with attention to detail, speed and accuracy.
prioritize and organize.
be a clear thinker, remaining calm and resolving problems using good judgment.
follow directions thoroughly.
understand guests' service needs.
work cohesively with co-workers as part of a team.
work with supervision.
maintain confidentiality of guest information and pertinent hotel data.
satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.
maintain regular and punctual attendance.
adhere to Peabody grooming standards.
exemplify Peabody Service Excellence.

Desirable:

6 months to 1 year prior experience in cleaning hotel guest rooms.
Knowledge of proper chemical handling.

PHYSICAL ABILITIES

Essential:

Ability to clean and fully stock housekeeping carts to fully supply and clean assigned rooms.
Ability to clean to standard 16 guest rooms per 8-hour shift.
Ability to bend, squat, kneel, climb, and reach on a daily basis to clean guest rooms.
Ability to perform tasks requiring sustained repetitive motion (for example: cleaning windows and vacuuming).
Ability to telephone room status into central office.
Exert physical effort in transporting 25 pounds.
Endure various physical movements throughout the work areas.
Reach overhead.
Stand and walk for long periods.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Keywords: The Peabody Hotel Group, Memphis , Room Attendant (Housekeeper), Other , Memphis, Tennessee