Data Analyst - Workforce Planning & Analytics
Company: Unassigned/Prospective Account
Location: Memphis
Posted on: September 17, 2021
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Job Description:
One of our large clients is seeking 2 Sr. Data Analysts for
Workforce Planning & Scheduling to sit REMOTE. This individual will
be responsible for the forecasting, resource planning, scheduling,
and reporting of the agent resources and customer interactions.
Leverages cross-divisional relationships and coordinates with
Enterprise Operations Mass Marketed Programs team and Direct
Marketing Team. Conducts and provides analytical guidance to meet
business needs.
Masters degree
Experience working in a blended call center (both inbound and
outbound)
Knowledge of SQL
4+ years experience in workforce management, workforce planning,
workforce analytics, telecommunications, WFM
o A current or previous workforce manager or WFM manager who is
okay being an individual contributor would be perfect for this
role
Experience developing staff models
Ability to develop financial forecast and prepare reports
o Ability to forecast in the back office will work
Experience supporting an inContact software (NICE preferred but any
will do)
o Other examples of inContact software Avaya, Genesys, Odigo,
Talkdesk, Five9
Proficient with Excel
Keywords: Unassigned/Prospective Account, Memphis , Data Analyst - Workforce Planning & Analytics, Other , Memphis, Tennessee
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