Seasonal Consumer Direct Representative, Teleflora
Posted on: November 22, 2021
Our dedication to you:
Teleflora brings together the time-honored tradition of sending
flowers with the modern benefits of an advanced florist network. By
tapping over 11,000 member florists in North America alone,
Teleflora offers the kind of personal touches, artistry and
expertise you expect from a trusted neighborhood florist--even if
that neighborhood is across the country. No prepackaged flowers in
nondescript boxes dropped on your doorstep--Teleflora's network of
professional florists create artistic arrangements personally
delivered in a vase, often on the same day. And, with the
organization's pioneering "Flowers in a Gift" Collection, the
recipient gets a keepsake that turns the treasured gesture of a
bouquet into a lasting memento. Luxe yet affordable, aspirational
yet accessible, Teleflora makes every day an occasion. Follow
Teleflora on Facebook.
The Wonderful Company is an Equal Opportunity Employer and with
opportunities for advancement. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, age, protected veteran status, or other
The above statements are intended to describe the general nature
and level of work being performed by employees assigned to this
job. It is not designed to be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications
required of employees assigned to this job.
As a seasonal agent for Teleflora, you will work in our local
office during our busiest seasons, acting as a front-line contact
for our customers: consumers or florists.
Due to Covid-19, this position will be working from home
temporarily. You'll need to have a strong internet connection (No
satellite or Hughesnet). Your internet speed must be 5 Mbps. You
can take a speed test by visiting www.speedtest.net. There will
come a time when the company will resume working in the office.
This is not a permanent work from home position.
Here's what you will do. Positions include :
24 Hour Flowers
24 Hour Flowers is Teleflora's support program for our member
florists. As an employee, your main responsibility is to receive
incoming calls and enter orders or messages on behalf of our member
shops when they are closed or have their phone lines transferred to
Outlaw Sales and Service
Outlaw is Teleflora's primary system where orders are tracked and
sent to our member florists for delivery. As an employee, your main
responsibility is to receive incoming calls and enter orders into
the system; or provide assistance with existing orders to identify,
troubleshoot and resolve customer concerns.
Fulfillment and Order Call Out
As an employee, your combined responsibilities are to research and
resolve credit card declines, customer complaints, holds (need
second choice, alternate delivery date, etc.) or in the event our
system could not automatically place an order with a member shop,
call shops directly to get the order placed. One would make
outgoing calls to consumers and/or florists.
Floral Support Help Desk
As an employee, your main responsibility is to take calls from our
member flower shops. The shops call this department when they have
a question about an order Teleflora has sent them.
Your contribution to Teleflora:
COVID vaccination will be required for this position unless
candidate has a legally valid exemption
Excellent customer service skills (friendly, courteous, and
Strong written and oral communication skills
Ability to speak clearly in a well-modulated voice using good
diction and grammar
Ability to clearly communicate a product's features and
Ability to make decisions with little direction
Strong attention to detail including but not limited to accurate
spelling and appropriate abbreviations
Ability to multi-task in a fast-paced, constantly changing
Basic math skills (ability to calculate figures and amounts)
Basic computer and keyboarding skills (accuracy is a must)
Working Conditions and Environment:
Must be capable of working extended hours to meet company peaks.
Schedules may vary on a weekly basis
Holiday time off will be prohibited due to increased order
Function comfortably in a performance-based environment with calls
that are monitored, recorded and assessed.
Meet/exceed the daily, weekly and monthly key performance indicator
Excellent customer service skills, active listener with the ability
to pay attention to detail and willingness to multi-task in a
fast-paced and changing environment
Good typing and data entry skills, basic computer knowledge and the
ability to navigate between multiple browser windows
Dependable and self-sufficient
Additional duties as needed
Due to Covid-19, Teleflora employees currently work from home. You
will need to have a quiet, home office area with reliable internet
coverage and will be provided with equipment. Working from home is
temporary and employees will return to the office in Oklahoma City
at a later time this year.
All your information will be kept confidential according to EEO
EEO is the law
Keywords: Teleflora, Memphis , Seasonal Consumer Direct Representative, Teleflora, Other , Paragould, Tennessee
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