Customer Care Representative

Company: PDS Tech, Inc.
Location: Memphis
Posted on: November 22, 2021

Job Description:

PDS Tech, Inc. is seeking a Customer Care Representative in Memphis, TN.

Key Responsibilities: Enter orders as they are received via fax, email and/or phone as assigned by management; perform quality verification of customer shipping information, order details, and pricing
Answer customer calls through a phone queue in a professional and timely manner
Update customer information (e.g. address, billing information, etc.) and submit the information to the Data Maintenance group
Reallocate products to ship from other warehouses as necessary
Update customers with product availability information
Respond to customer inquiries via email and phone in a professional manner; provide information within the area of assignment in an efficient and timely manner
Document customer complaints in the ERP system in a timely manner to ensure customer satisfaction and problem resolution of service/product
Provide internal customer support for field sales personnel
Respond to and maintain customer service email folder
Utilize different resources as needed in client intranet
Perform all the essential functions of the Order Entry Representative
Perform other duties as assigned
Report any actual or potential safety hazards to the Supervisor, Human Resources, Safety Specialist or Senior Management
A Customer Service Representative (CSR) who has demonstrated the capacity for increased responsibility, based on mastery of the essential job functions, and superior performance, based on productivity and quality evaluations, may be considered advancement and add the following functions as necessary to meet the needs of the business: Act as a mentor to and provide support to less senior CSRs
Create deliveries and print invoices
Allocate products for backorders
Maintain fax server database
Respond to customer service voicemail and email requests for information including document requests for technical documents
Prepare daily/weekly reports as requested by management

Minimum Requirements/Qualifications: Must have a high school degree or equivalent from an accredited institution
Possess good communication, writing, and problem-solving skills
Possess basic knowledge in math and ability to read
At least one year inbound call center / customer service experience
Must have previous experience with Word, Outlook and Excel

PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:
Health insurance
Paid holidays
Weekly payroll
Immediate 401(k) eligibility
Completion Bonuses
Training
Please note availability of benefits may vary by position
PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com

$$$ PDS pays for referrals! $$$

Keywords: PDS Tech, Inc., Memphis , Customer Care Representative, Other , Memphis, Tennessee