Front Desk Clerk
Posted on: January 16, 2022
Overview The Front Desk Clerk is responsible for assisting
guests with check-in and check-out, answers and processes all phone
calls received, plus handles all special requests for services or
information, in accordance with standard policies and procedures.
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Reasonable
Accommodations may be made to enable qualified individuals with
disabilities to perform the essential functions.Responsibilities
Resolve guest complaints, ensuring guest satisfaction. Anticipate
guests needs, respond promptly and acknowledge all guests, however
busy and whatever time of day. Maintain positive guest relations at
all times. Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of: a) all hotel
features/services, hours of operation. b) all room rates, special
packages and promotions. c) daily house count and expected
arrivals/departures. d) scheduled daily group activities. Obtain
assigned bank and ensure accuracy of contracted monies. Keep bank
secure at all times. Answer department telephone within 3 rings,
using correct greeting and telephone etiquette. Process all guest
check-ins. Verify registration card information with the guest.
Obtain back-up information for guest credit/payment method and
input into system; collect cash when designated. Direct Bell Person
to escort guest and transport their luggage to the room. Handle
overbooked or walked in guests. Accept and record wake-up call
requests. Monitor, send and distribute guest faxes. Communicate
pertinent guest information to designated departments/personnel
(i.e., special requests, amenity delivery). Resolve discrepancies
on the room status report with Housekeeping. Match the bucket check
to in-house guest ledger report; report discrepancies to Manager.
Process all check-outs. Process adjustment vouchers, paid-outs,
correction vouchers, miscellaneous charges. Qualifications
Education & Experience: High School Graduate or General Education
Degree (GED). One year previous experience in a similar position in
a hotel. Basic computer skills required. EEO/AA Employer Disclosure
Crestline Hotels & Resorts is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, age,
protected veteran status, sexual orientation, gender identity, or
disability status.This position is at a location where Hyatt is not
the employer. The employer of individuals working at this hotel may
be a third-party management company that is responsible for all
employment benefits and obligations at this location.
Keywords: Hyatt, Memphis , Front Desk Clerk, Other , Memphis, Tennessee
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