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Client Services Advisor

Company: ULabs Systems Inc
Location: Memphis
Posted on: June 25, 2022

Job Description:

PURPOSE OF JOB: The Client Services Advisor is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with all team members.MAJOR DUTIES AND RESPONSIBILITIES:-- Coordinate internal resources and third parties/vendors for the flawless execution of software delivery and setup. -- Ensure 100% customer satisfaction through intelligent management and customer response. -- Responds to customer inquiries / issues in a professional and empathetic way.-- Intake and review customer feedback and complaints.-- Provides crisp feedback to the customer support, operations and management teams.-- High touch customer relationships as needed or required.-- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.-- Track, measure and record all customer feedback and comments in CRM and other platforms.-- Report and escalate to management as required or needed.-- Successfully manage the relationship with the customer and all stakeholders.-- Establish and maintain relationships with third parties/vendors.-- Assist team members with their questions and inquiries to find solutions for our customers

REQUIREMENTS:-- Emersion into company and products to have a thorough understanding in a very short time.-- Emersion into the customers and customer markets.-- A strong sense of urgency always delivering the highest quality work on the agreed schedule. -- Very good educational background, preferably in the fields of computer science or orthodontics.-- Proven work experience in the information technology sector.-- Solid technical background.-- Excellent customer-facing and internal communication skills.-- Excellent written and verbal communication skills.-- Solid organizational skills including attention to detail.-- Strong working knowledge of Microsoft Office.-- Experience with SalesForce and a Customer Portal.-- Teamwork mentality with the ability to work independently.--COMPETENCIES:-- Excellent written and verbal communication.-- Customer focus, being able to empathize with the customer while keeping uLab Systems as the priority.-- Decision making.-- Flexibility, uLab Systems is as startup requiring flexibility and willingness to jump in anywhere that is needed.-- Results driven.-- Multi-task with the ability to adapt to change.-- Problem analysis and solving.-- Technical capacity, proficient in Microsoft Office, Word, Outlook, Excel and PowerPoint.EDUCATION / EXPERIENCE REQUIREMENTS: High School diploma or GED requiredBachelor's Degree in Business Administration or related discipline preferredMinimum 5 year's successful customer support experienceOrthodontic or Dental customer support experience strongly preferredPI182900022

Keywords: ULabs Systems Inc, Memphis , Client Services Advisor, Other , Memphis, Tennessee

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