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Bilingual Social Media Specialist

Company: IDR, Inc.
Location: Memphis
Posted on: August 6, 2022

Job Description:

IDR's client is looking for a Bilingual Social Media Specialist to their team! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!Position Overview:

  • Engage with user generated content across social platforms on behalf of brand.
  • Respond efficiently, accurately, and appropriately to inquiries, comments, questions, or posts on social media in a fast-paced, high-energy environment. Collect all relevant and approved information and ensure it is recorded appropriately in the assigned systems.
  • Adhere to all policies, guidelines, procedures, and directives to ensure the brand is appropriately maintained and protected.
  • Monitors and analyzes public perception of the brand across social channels and escalate posts accordingly.
  • Achieves daily productivity metrics as part of the organization's service level agreement (SLA) with prescribed social media engagement platform and/or database solutions.
  • Work closely with social media leaders to report issues and concerns requiring escalation through appropriate internal channels. Identify positive, potential opportunities through social media channels and route them appropriately to encourage or initiate future engagement with internal or external stakeholders. Use existing protocols and policies with providing these opportunities whenever possible.
  • Engage donors, influencers, participants, volunteers, or other relevant supporters through various channels and systems to meet their needs as directed.What's in it for you?
    • Competitive pay and benefits
    • Close-knit and team-oriented culture
    • Medical, dental, and vision insurance
    • Much, much more!Why IDR?
      • 20+ Years of Proven Industry Experience in 4 major markets
      • Employee Stock Ownership Program
      • Dedicated Engagement Manager who is committed to you and your success
      • Medical, Dental, Vision, and Life Insurance
      • ClearlyRated's Best of Staffing - Client and Talent Award winner 9 years in a row

Keywords: IDR, Inc., Memphis , Bilingual Social Media Specialist, Other , Memphis, Tennessee

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