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Stateroom Steward

Company: Viking River Cruises
Location: Memphis
Posted on: September 23, 2022

Job Description:

Founded in 1997, Viking is the world's leading small ship travel company, exploring more than 20 rivers, five oceans, five great lakes and all seven continents. Offering destination-focused experiences for curious travelers, Viking has amassed more than 250 awards and was recently voted the #1 River Cruise Line and the #1 Ocean Cruise Line by Cond-- Nast Traveler in the publication's 2021 Readers' Choice Awards.

You now have an opportunity to join one of the most acclaimed and fastest-growing hospitality brands as it expands in the United States.

In summer2022, Viking will launch its new, highly-anticipated Mississippi River cruises and will introduce the most luxurious ship ever built for the river, the 386-guest Viking Mississippi . Sailing on board the elegant new ship, you will dock in the heart of iconic cities that line the river; during your free time, you will be just footsteps from exploring the fascinating places that stretch from New Orleans all the way north to St. Paul.

At Viking, we offer great pay and great benefits-including a Swiss-developed training program and a work schedule that provides up to 13 weeks off each year. With all of your living expenses covered during work weeks-including lodging, meals, Wi-Fi, travel to/from the ship, uniforms & laundry-you have the unique chance to save more of your pay than in most other restaurant or hospitality positions. Being a valued member of the Viking family, you join a close-knit, supportive group of colleagues-many of whom form lifelong working relationships and friendships. And, with training from the industry leader, you will receive the skills, knowledge and tools to be successful-as well as abundant opportunities for advancement. Regardless of where you are on your career journey, Viking can help you in reaching new destinations.

Multiple positions open for immediate hiring; earn up to $63,300annually

PURPOSE OF POSITION


- The Stateroom Steward/ess provides Guests with a professional, personalized housekeeping service at all times. This includes, but is not limited to, maintaining high standards and consistency of cleanliness of the Guest staterooms while providing our Guests with outstanding customer service.
- It is your responsibility to create a friendly, guest-oriented service culture to ensure Guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.

YOUR RESPONSIBILITIES

- Twice daily cleaning of 15 - 20 staterooms, which includes making beds, vacuuming & dusting, cleaning of stateroom verandas, bathrooms, toilets, windows & mirrors, replenishing linens, towels and room amenities.
- Ensure the general maintenance of staterooms, and report all deficiencies for repair and maintenance using the Shipboard Reporting Systems; replace Stateroom glassware & coffee machines.
- Ensure the confidentiality & security of all Guest staterooms and be competent in handling Guests complaints.
- Make ice deliveries and provide a laundry pick-up & delivery and shoeshine service for Guests.
- Correctly handle cleaning products, materials and housekeeping equipment, separate & remove garbage and place it in designated containers; clean garbage as often as needed, ensuring that separation procedures and all Public Health Standards are maintained.
- Participate in luggage duty on embarkation & disembarkation day.
- Participate in "The Daily Reunion" every day to understand your team's operational needs and to ensure consistent adherence to Viking's STAR Service Standards.
- Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking's STAR Service Standards and all
- Public Health Policies; proactively prepare service according to Guest flow, embarkation & disembarkation, sea day activities & other activities.
- Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
- Uphold impeccable grooming standards at all times by complying with Viking's Image and Uniform Standards.
- Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
- Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
- Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
- Have strong motivation to achieve the company goals and objectives (quality and financial) for the Housekeeping Department.
- Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
- Manage the stateroom minibars during each cruise, as required by the Executive Housekeeper.
- Assist in other departments and/or perform additional duties, upon instruction from supervisors.

Keywords: Viking River Cruises, Memphis , Stateroom Steward, Other , Memphis, Tennessee

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