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Lead Cleaner

Company: ABM
Location: Olive Branch
Posted on: September 24, 2022

Job Description:

Job Description

Position Summary Details

This position is responsible for giving direction, motivation, and guidance to a team of cleaners.

Essential Functions

  • Conducts quality improvement inspections within assigned areas of responsibility
  • Ensures quality and satisfaction levels are meeting and/or exceeding expectations
  • Assures the highest quality of customer satisfaction
  • Assists with Training and Development
  • Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.
  • Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.
  • Leads and participates in a team to ensure the successful completion of assigned tasks
  • Responsible for the running and leadership of the shift in the absence of the Supervisor
  • When the Supervisor is present, the lead worker may be responsible for directing smaller work groups
  • Assists the Supervisor and Shift Manager in the direction and supervision of field employees
  • While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor
  • Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
  • Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities

    Responsibilities

    • Provides leadership and direction to team members
    • Provides open communication between field employees and management
    • Provides positive coaching to team members
    • Assists with the training of housekeeping staff and schedules work assignments
    • Assists with making daily and weekly work schedules
    • Oversees and performs cleaning operations in assigned building
    • Takes care of keys and access cards for the property
    • Reports damaged, broken and out of work features/items
    • Makes sure premises are secured at all times
    • Oversees and performs additional service requests (tag job) in assigned building
    • Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.
    • Coordinates scheduling of cleaning crew.
    • Oversees quality of jobs and confirms completion with Area Manager.
    • Provides training to all new hires assigned to the building
    • Attends and participates in all meeting and training sessions involving assigned property and crew.
    • Completes time sheets, validates time sheet accuracy and delivers time sheets to office.
    • Checks supplies, equipment, and chemicals weekly.
    • Completes order forms completely and accurately.
    • Coordinates equipment usage and inventories.
    • Performs all tasks and duties required of your team
    • Miscellaneous duties as assigned

      Qualifications

      • Must be 18 years of age or older.
      • Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

        Preferred Qualifications:

        • Customer Service Experience
        • 1 yr of similar work experience

          About Us

          ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.

          The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.

          ABM is an EOE/AA (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

Keywords: ABM, Memphis , Lead Cleaner, Other , Olive Branch, Tennessee

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