Lead Cleaner

Company: ABM
Location: Olive Branch
Posted on: September 24, 2022

Job Description:

Job Description

Position Summary Details

This position is responsible for giving direction, motivation, and guidance to a team of cleaners.

Essential Functions

• Conducts quality improvement inspections within assigned areas of responsibility
• Ensures quality and satisfaction levels are meeting and/or exceeding expectations
• Assures the highest quality of customer satisfaction
• Assists with Training and Development
• Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.
• Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.
• Leads and participates in a team to ensure the successful completion of assigned tasks
• Responsible for the running and leadership of the shift in the absence of the Supervisor
• When the Supervisor is present, the lead worker may be responsible for directing smaller work groups
• Assists the Supervisor and Shift Manager in the direction and supervision of field employees
• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor
• Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
  
  Responsibilities
  
  
  • Provides leadership and direction to team members
  • Provides open communication between field employees and management
  • Provides positive coaching to team members
  • Assists with the training of housekeeping staff and schedules work assignments
  • Assists with making daily and weekly work schedules
  • Oversees and performs cleaning operations in assigned building
  • Takes care of keys and access cards for the property
  • Reports damaged, broken and out of work features/items
  • Makes sure premises are secured at all times
  • Oversees and performs additional service requests (tag job) in assigned building
  • Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.
  • Coordinates scheduling of cleaning crew.
  • Oversees quality of jobs and confirms completion with Area Manager.
  • Provides training to all new hires assigned to the building
  • Attends and participates in all meeting and training sessions involving assigned property and crew.
  • Completes time sheets, validates time sheet accuracy and delivers time sheets to office.
  • Checks supplies, equipment, and chemicals weekly.
  • Completes order forms completely and accurately.
  • Coordinates equipment usage and inventories.
  • Performs all tasks and duties required of your team
  • Miscellaneous duties as assigned
    
    Qualifications
    
    
    • Must be 18 years of age or older.
    • Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.
      
      Preferred Qualifications:
      
      
      • Customer Service Experience
      • 1 yr of similar work experience
        
        About Us
        
        ABM (NYSE: ABM) is a leading provider of facility solutions with revenues of approximately $6.4 billion and over 130,000 employees in 300+ offices deployed throughout the United States and various international locations. ABM's comprehensive capabilities include electrical & lighting, energy solutions, facilities engineering, HVAC & mechanical, janitorial, landscape & turf, mission critical solutions and parking, provided through stand-alone or integrated solutions. Founded in 1909, ABM provides custom facility solutions in urban, suburban and rural areas to properties of all sizes - from schools and commercial buildings to hospitals, data centers, manufacturing plants and airports.
        
        The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.
        
        ABM is an EOE/AA (M/F/Vet/Disability/Gender Identity/Sexual Orientation)

Keywords: ABM, Memphis , Lead Cleaner, Other , Olive Branch, Tennessee