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Hotel Front Desk Guest Services - Part Time

Company: Fairfield Inn & Suites Olive Branch
Location: Olive Branch
Posted on: November 26, 2022

Job Description:

*SUMMARY: *Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.

*ESSENTIAL DUTIES AND RESPONSIBILITIES: *

- Greets, checks in, and assigns rooms to guests

- Promptly and effectively deals with guest requests and complaints

- Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team

- Assists sales and marketing efforts as directed by General Manager

- Handles confidential information with high integrity

- Maintains accurate cash, accounting, and reservation records

- Responsible for all cash and credit card transactions so that drawers balance at the end of each shift

- Answers guest inquiries about area attractions, hotel services, directions or reservations

- Conducts wake up calls as requested

- Records pertinent guest information and issues in log book for opening managers review

- Keeps communal areas and lobby clean

- Assists breakfast hosts in replenishing food or supplies and cleaning as directed

- Assists with laundry as directed

- Follows company policies and procedures

- Other duties as assigned by supervisor or management

*QUALIFICATIONS : *

*Education/Experience: *High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.

*Skills: *

- Interpersonal skills

- Guest service

- Innate sense of urgency

- Adaptability

- Detail oriented

- Proficient communication

- Ability to multi-task

- Advanced experience with personal computers and related software applications

- Ability to read, write, and speak the English language

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:
* Employee assistance program
* Employee discount
Schedule:
* 8 hour shift
* Holidays
* Night shift
* Weekend availability

Work Location: One location%58047475%

Keywords: Fairfield Inn & Suites Olive Branch, Memphis , Hotel Front Desk Guest Services - Part Time, Other , Olive Branch, Tennessee

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