Member Service Representative
Company: Hope Credit Union / Hope Enterprises
Location: West Memphis
Posted on: January 27, 2023
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Job Description:
Job Summary
The Member Service Representative is responsible for a wide variety
of teller, administrative and clerical duties. Duties include a
high level of external and internal public contact and management
of varied records and file systems. Confidentiality is involved,
and sensitive situations may be handled.
Primary and Essential Functions
* Establish and maintain member accounts
* Prepare and process teller transactions efficiently and
effectively
* Adhere to established cash handling and balancing procedures
* Prepare corporate deposits daily
* Perform a variety of administrative duties including but not
limited to answering telephones, typing and filing
* Provide excellent customer service
* Adhere to all branch procedures
Secondary Functions
* Perform general administrative duties such as attending meetings,
report production, etc.
* Assist branch personnel with special projects as needed
Competencies/Skills
* Ability to handle monetary instruments and make transactions
accurately
* Working knowledge of word processor, spreadsheet, other PC
applications, or mainframe applications to produce non-standard,
creative products.
* Ability to read and interpret documents, write routine reports
and correspondence.
* Ability to speak effectively before groups of customers and
employees of the organization.
* Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
* Ability to compute rate, ratio, percent, and interpret data.
* Ability to apply commonsense understanding to carry out detailed
but uninvolved written or oral instructions.
* Ability to deal with problems involving a few concrete variables
in standardized situations.
* Excellent customer service skills
Desired Qualifications
* Bachelor's degree, business concentration preferred
* Fluency in English and Spanish preferred
* 3+ years experience in banking/finance in areas related to job
requirements
* Cash handling and customer service experience
Keywords: Hope Credit Union / Hope Enterprises, Memphis , Member Service Representative, Other , West Memphis, Tennessee
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