Member Service Representative

Company: Hope Credit Union / Hope Enterprises
Location: West Memphis
Posted on: January 27, 2023

Job Description:

Job Summary

The Member Service Representative is responsible for a wide variety of teller, administrative and clerical duties. Duties include a high level of external and internal public contact and management of varied records and file systems. Confidentiality is involved, and sensitive situations may be handled.

Primary and Essential Functions

* Establish and maintain member accounts
* Prepare and process teller transactions efficiently and effectively
* Adhere to established cash handling and balancing procedures
* Prepare corporate deposits daily
* Perform a variety of administrative duties including but not limited to answering telephones, typing and filing
* Provide excellent customer service
* Adhere to all branch procedures

Secondary Functions

* Perform general administrative duties such as attending meetings, report production, etc.
* Assist branch personnel with special projects as needed

Competencies/Skills

* Ability to handle monetary instruments and make transactions accurately
* Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
* Ability to read and interpret documents, write routine reports and correspondence.
* Ability to speak effectively before groups of customers and employees of the organization.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Ability to compute rate, ratio, percent, and interpret data.
* Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
* Ability to deal with problems involving a few concrete variables in standardized situations.
* Excellent customer service skills

Desired Qualifications

* Bachelor's degree, business concentration preferred
* Fluency in English and Spanish preferred
* 3+ years experience in banking/finance in areas related to job requirements
* Cash handling and customer service experience

Keywords: Hope Credit Union / Hope Enterprises, Memphis , Member Service Representative, Other , West Memphis, Tennessee