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New Patient Registrar: Days

Company: St. Jude Children's Research Hospital
Location: Memphis
Posted on: January 27, 2023

Job Description:


The World's Most Dedicated Never Give Up

At St. Jude Children's Research Hospital, world-class pediatric research hospital, every one of our professionals shares our commitment to make a difference in the lives of the children we serve. There's a unique bond when you're part of a team that gives their all to advance the treatments and cures of pediatric catastrophic diseases. The result is a collaborative, positive environment where everyone, regardless of their role, receives the resources, support and encouragement to advance and grow their careers and be the force behind the cures.

The New Patient Registrar provides pre-registration for new patients in accordance with established policies and procedures in a timely, accurate, efficient and courteous manner. They will coordinate the new patient Assessment/Triage (A/T) visit with the Assessment/Triage nursing staff. The New Patient Registrar will regularly interact with additional clinical departments to ensure timely and accurate data maintenance with respect to all aspects of patient registration and will maintain at accuracy at the 95th percentile or above. They will assists with registration of established patients as necessary and perform other duties as assigned by the Patient Registration Manager to meet the goals and objectives of the and the department.


  • Performs pre-registration of new patients prior to their arrival. Processes Acceptance Notices within 2 hours of their issuance, issuing a Medical Record Number (MRN). Contacts St. Jude Acceptance Notice author or the referring physician for any missing data. Contacts the family or Primary Care Physician (PCP) in order to obtain demographic and insurance data necessary to complete the pre-registration process. Verifies primary and secondary insurance coverage and/or coordinates insurance verification with the Patient Registration Supervisor in order to assure completion of insurance coverage verification prior to patient's first visit. Verifies primary and secondary insurance coverage prior to the patient's first visit. Enters demographic and insurance information into PM Launch, the Admission Discharge Transfer System (ADT). Forwards insurance information to Patient Accounting, Utilization Review (UR) staff, UR Manager, Managed Care, and Patient Registration immediately upon completion of insurance verification. Obtains referral from PCP, enters the referral number into PM Launch, scans a copy of the referral into the patient's insurance folder, and forwards a copy to the UR Referral Specialist. Updates the Physician Master Files in both Millennium and Sapphire with Referring Physician information if not already in the systems, and then notify the appropriate people of the addition. Organizes and prioritizes pre-registration duties and paperwork based upon the patient's expected date of arrival.
  • Completes registration/admission procedures upon arrival of new patients. Skillfully interviews, obtains, and enters all demographic and insurance data not obtained during the pre-registration process. Provides patient/parents with New Patient Handbook, Notice of Privacy Practices, Parent's Rights and Responsibilities handout, and advanced directive information (if over 18). Explains hospital policies and procedures relating to registration, and answers questions of patient/guardian as needed. Informs the patient and family about Patient Registration procedures, Patient Services, notary services, interpreter services, internet and computer services, and the family resource center. Obtains the appropriate signatures for the General Consent Form, Notice of Privacy Practices Receipt, Patient/Parents Rights and Responsibilities Receipt, Advance directive (when applicable), Children's Oncology Group Registration (when applicable), and Consent for Hemoglobin Testing (when applicable), witnessing all appropriate areas. Compiles the patient chart. Pages the A/T nurse or Nurse Coordinator to Patient Registration to escort the patient and family to the first appointment. Obtains nurse signature on the Chart Release Form. Distributes copies of insurance cards and all insurance information to Patient Accounting, Utilization Review (UR) staff, UR Manager, Managed Care, and Patient Registration immediately upon completion of insurance verification Scans all new patient information, consent forms, picture IDs, insurance cards and information, and demographic data to the Patient Registration Manager for review and for saving into Patient's Electronic Folder. Completes initial 30-day interview for update of patient information and accuracy of insurance information. Answers family questions about registration, travel services, notary services, interpreter services, internet and computer services, and the family resource center.
  • Performs patient registration services for established return patients during times of heavy volume and/or short staffing. Registers return patients in a complete, timely, and accurate manner by validating and entering information into the ADT System. Receives, maintains, and gives patients their specific clinic schedule/appointment card and places armband on patient in accordance with Patient Registration Policies and Procedures. Changes basic team or clinic data as required. Copies new insurance cards and forwards to Patient Account Specialist by Alpha split. Prints or reprints patient charge embosser card and/or admission/registration face sheet and forwards to appropriate clinical representatives. Performs insurance verification
  • Maintains Customer Satisfaction Requirements through positive employee, staff, patient, patient family and guest relationships. Greets patients, parents, staff, and visitors in a courteous, respectful, and professional manner upon their arrival. Answers the telephone in a courteous, professional manner by the third ring. Responds to requests and questions in a cordial, respectful, and professional manner. Actively supports and incorporates the mission and core values of St. Jude into daily activities. Treats all others with respect and demonstrates excellence and compassion in daily work and relationships with others.
  • Maintains confidentiality of all information related to patients, medical staff, employees and all other information
  • Assists with training new employees with the highest standards and in a proactive manner to the front desk responsibilities
  • Performs other duties as assigned by the Patient Registration Manager to meet the goals and objectives of the hospital and the department
  • Maintains regular and predictable attendance.
    Minimum Education

    • High School diploma or GED required
    • Associate's degree preferred.

      Minimum Experience

      • Three (3) years of experience in a healthcare office environment required
      • Experience in healthcare admission and/or registration preferred
      • Experience in with insurance verification preferred

        Required Credentials

        • None

          Other Credentials

          • CHAA preferred

            Other Information

            St. Jude is an Equal Opportunity Employer
            No Search Firms:
            St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.
            COVID-19 vaccine:
            St. Jude Children's Research Hospital has mandated the COVID-19 vaccine for all employees, excluding those with an approved medical or religious accommodation, as a condition of employment.

Keywords: St. Jude Children's Research Hospital, Memphis , New Patient Registrar: Days, Other , Memphis, Tennessee

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