Customer Service Engineer 2 - Memphis, TN
Company: Siemens
Location: Memphis
Posted on: March 18, 2023
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Job Description:
Do you want to join us in helping to fight the world's most
threatening diseases and enabling access to care for more people
around the world? At Siemens Healthineers, we pioneer breakthroughs
in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunities
to go beyond your comfort zone in order to grow personally and
professionally. Sound interesting? Then come and join our global
team as Customer Service Engineer.
Our global team: We are a team of 66,000 highly dedicated employees
across more than 70 countries passionately pushing the boundaries
of what's possible in healthcare to help improve people's lives
around the world. As a leader in the industry, we aspire to create
better outcomes and experiences for patients no matter where they
live or what health issues they are facing. Our portfolio, spanning
from in-vitro and in-vivo diagnostics to image-guided therapy and
innovative cancer care, is crucial for clinical decision-making and
treatment pathways.
Our culture: We are part of an incredible community of scientists,
clinicians, developers, researchers, professionals, and skilled
specialists pushing the boundaries of what's possible, to improve
people's lives around the world. We embrace a culture of
inclusivity in which the power and potential of every individual
can be unleashed. We spark ideas that lead to positive impact and
continued success. Check our Careers Site at
https://www.siemens-healthineers.com/en-us/careers.
* Service Area - Memphis, TN
* Shift Requirements after onboarding/training for this role:
Monday-Friday, 8-5pm
This is a role well suited to an ambitious professional, looking
for the next step in their career. As a Customer Service Engineer ,
you will be responsible for:
* You will be servicing Imaging Equipment in the Memphis, TN area.
Customer Service Engineer Level can be adjusted based on prior
experience.
* You are in a field-based, customer-facing role that primarily
installs, services, maintains and modifies Siemens' imaging
equipment at customer sites.
* You are the "Face of Siemens" to the customer.
* You support the MR/CT modality initially, with potential to cross
train into other modalities in the future.
* You are flexible and willing to work different shifts and On-Call
rotations as business needs dictate, including willingness to work
overtime as required. Advanced notice will be provided for any
shift changes.
* You report to the Regional Service Manager at Siemens Medical
Solutions.
This position may suit you best if you are familiar with what is
below, and would like to do develop your career with
Healthineers
* You have knowledge and experience performing service,
preventative maintenance, and modifications on Medical Imaging
Equipment at customer sites with minimal supervision.
* You have previous experience with the desired Medical Imaging
Equipment: MR/CT
* You have the ability and experience to establish and maintain
proper business relationships with customers and peers, as well as
performing necessary administrative duties timely and
accurately.
* You have a strong background working with electronics and are
proficient in the use of service tools and service test
equipment
* You have proficient PC skills (MS Windows & Microsoft Office 365
-Outlook, Excel, SharePoint, etc.)
Required skills to have for the success of this role
* Minimum Technical Degree or equivalent experience
* Strong electronics background and computer skills required
* 3+ years of field service experience is desired
* Ability to work both individually and in an established team
setting
* You have strong customer service and communication skills
* Ability to travel and provide service in assigned geography;
willingness to participate in an on-call rotation after training
and certification
* Valid driver's license, ability to drive independently day and
night, and good driving record required
* Physical Requirements: Lifting 50lbs (floor to above waist/head),
walking, ladder/stepstool climbing, bending, twisting, sitting
work, squatting work, standing work, high-reach, fine grasping
manipulation, good vision, and ability to work alone.
At Siemens Healthineers, we value those who dedicate their energy
and passion to a greater cause. Our people make us unique as an
employer in the med-tech industry. What unites and motivates our
global team is the inspiration of our common purpose: To innovate
for healthcare, building on our remarkable legacy of pioneering
ideas that translate into even better healthcare products and
services. We recognize that taking ownership of our work allows
both us and the company to grow. We offer you a flexible and
dynamic environment and the space to move beyond your comfort zone
to grow both personally and professionally.
If you want to join us in transforming the way healthcare is
delivered, visit our career site at
https://usa.healthcare.siemens.com/careers.
If you wish to find out more about the specific before applying,
please visit: https://usa.healthcare.siemens.com/about.
As an equal-opportunity employer we are happy to consider
applications from individuals with disabilities.
Organization: Siemens Healthineers
Company: Siemens Medical Solutions USA, Inc.
Experience Level: Experienced Professional
Full / Part time: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer
encouraging diversity in the workplace. All qualified applicants
will receive consideration for employment without regard to their
race, color, creed, religion, national origin, citizenship status,
ancestry, sex, age, physical or mental disability unrelated to
ability, marital status, family responsibilities, pregnancy,
genetic information, sexual orientation, gender expression, gender
identity, transgender, sex stereotyping, order of protection
status, protected veteran or military status, or an unfavorable
discharge from military service, and other categories protected by
federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from
discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay
Transparency Nondiscrimination Provision. To learn more, Click
here.
California Privacy Notice
California residents have the right to receive additional notices
about their personal information. To learn more, click here.
Keywords: Siemens, Memphis , Customer Service Engineer 2 - Memphis, TN, Other , Memphis, Tennessee
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