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ARP Supervisor

Company: First Horizon Bank
Location: Memphis
Posted on: March 19, 2023

Job Description:

Job Description:

The ARP Supervisor is responsible for the oversight, coordination, and management of the ARP team. The ARP team supports Account Reconciliation, Positive Pay, CD ROM and Statement Rendering. \n The Supervisor is charged with managing the ARP teams located in Memphis TN, along with remote staff. ARP Supervisor will be responsible for multiple shifts starting at 4 a.m. until 5 p.m. Central time Monday - Friday. The ideal candidate possesses impeccable customer service skills, excellent problem-solving skills and the ability to maintain poise under pressure. \n Responsibilities:\n\nSupervises subordinate staff including: hiring recommendations; determining workload and delegating assignments; training, monitoring and evaluating performance; and initiating coaching, corrective and disciplinary actions to include terminations.\nEstablishes and refines processes as necessary to promote optimum efficiency and ensure desired production standards are achieved.\nEstablishes and maintains a work environment that is motivational and participative; promotes an environment that supports diversity and Firstpower culture.\nExercises a wide range of decision making control when presented with multi-faceted factors; identifies, resolves and escalates problems in collaboration with stakeholders.\nMaintains a commitment to continuous learning, developing knowledge and skills to competently and efficiently execute job duties.\nLeads with a collaborative work style.\nInteracts professionally with both executives and peers across the organization.\n\n Requirements:\n\n5 years ARP experience or similar work experience in bank operations \n5 years bank operations experience or Financial Center/Branch experience\nExcellent verbal and written communication skills\nExcellent computer proficiency (MS Office - Word, Excel and Outlook)\nStrong analytical skills\nMust be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service\nAbility to work independently and to carry out assignments to completion within parameters of instructions given\nExcellent organizational and customer service skills\nHigh School diploma required; degree preferred or equivalent experience/working knowledge of banking/operations\n Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: First Horizon Bank, Memphis , ARP Supervisor, Other , Memphis, Tennessee

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