MemphisRecruiter Since 2001
the smart solution for Memphis jobs

Customer Svc Supvr

Company: Hunter Fan Company
Location: Memphis
Posted on: May 28, 2023

Job Description:

Summary

The Customer Service Supervisor will manage, develop, monitor and train the customer service team members in products, services and processes to provide our customers with world-class service.

Essential Duties and Responsibilities

  • Manage and supervise all functions for the customer service department; including but not limited to order entry, customer phone calls, credit, return authorizations, and customer inquiries
  • Establish and maintain relationships with retail customers and Hunter's outside sales team, including managing customer program summaries
  • Ensure team member knowledge of existing and new program products and services
  • Communicate with other departments and management to resolve problems and expedite work
  • Monitor Customer Service phone calls
  • Establish and maintain customer price rules to reflect the approved pricing for all customers
  • Develop, maintain and improve programs to add value and provide efficiency to the customer and the company
  • Attend trade shows (as needed)
  • Set up mew ship to accounts for existing customers
  • Prepare, maintain and submit reports and records
  • Coordinate with EDI Coordinator
  • Observe and evaluate workers' performance
  • Train, instruct, coach and assign duties to team members
  • Review and check work for accuracy
  • Help workers in resolving problems and complaints and answer customer questions regarding services, pricing and procedures
  • Collaborate w/ CS Leads to ensure daily service goals are met Education/ Experience Requirements
    • Bachelor's Degree preferred. Will consider Associates Degree with equivalent work experience.
    • Minimum 5 years of Customer Service leadership required Special Qualifications and Skills
      • Customer focused
      • Skilled at conflict management
      • Motivator with good coaching skills
      • Able to adapt to a fast-paced, ever-changing environment
      • Works well with all levels
      • Able to delegate effectively
      • Analytical - ability to utilize reporting software for analysis/KPI management
      • Proficient in Microsoft Office
      • JD Edwards preferred
      • PKMS (Inventory Management System) preferred
      • EDI preferred

Keywords: Hunter Fan Company, Memphis , Customer Svc Supvr, Other , Memphis, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Memphis RSS job feeds