Customer Svc Supvr

Company: Hunter Fan Company
Location: Memphis
Posted on: May 28, 2023

Job Description:

Summary

The Customer Service Supervisor will manage, develop, monitor and train the customer service team members in products, services and processes to provide our customers with world-class service.

Essential Duties and Responsibilities

• Manage and supervise all functions for the customer service department; including but not limited to order entry, customer phone calls, credit, return authorizations, and customer inquiries
• Establish and maintain relationships with retail customers and Hunter's outside sales team, including managing customer program summaries
• Ensure team member knowledge of existing and new program products and services
• Communicate with other departments and management to resolve problems and expedite work
• Monitor Customer Service phone calls
• Establish and maintain customer price rules to reflect the approved pricing for all customers
• Develop, maintain and improve programs to add value and provide efficiency to the customer and the company
• Attend trade shows (as needed)
• Set up mew ship to accounts for existing customers
• Prepare, maintain and submit reports and records
• Coordinate with EDI Coordinator
• Observe and evaluate workers' performance
• Train, instruct, coach and assign duties to team members
• Review and check work for accuracy
• Help workers in resolving problems and complaints and answer customer questions regarding services, pricing and procedures
• Collaborate w/ CS Leads to ensure daily service goals are met Education/ Experience Requirements
  • Bachelor's Degree preferred. Will consider Associates Degree with equivalent work experience.
  • Minimum 5 years of Customer Service leadership required Special Qualifications and Skills
    • Customer focused
    • Skilled at conflict management
    • Motivator with good coaching skills
    • Able to adapt to a fast-paced, ever-changing environment
    • Works well with all levels
    • Able to delegate effectively
    • Analytical - ability to utilize reporting software for analysis/KPI management
    • Proficient in Microsoft Office
    • JD Edwards preferred
    • PKMS (Inventory Management System) preferred
    • EDI preferred

Keywords: Hunter Fan Company, Memphis , Customer Svc Supvr, Other , Memphis, Tennessee