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Customer Svc Supvr

Company: Hunter Fan Company
Location: Memphis
Posted on: May 28, 2023

Job Description:


The Customer Service Supervisor will manage, develop, monitor and train the customer service team members in products, services and processes to provide our customers with world-class service.

Essential Duties and Responsibilities

  • Manage and supervise all functions for the customer service department; including but not limited to order entry, customer phone calls, credit, return authorizations, and customer inquiries
  • Establish and maintain relationships with retail customers and Hunter's outside sales team, including managing customer program summaries
  • Ensure team member knowledge of existing and new program products and services
  • Communicate with other departments and management to resolve problems and expedite work
  • Monitor Customer Service phone calls
  • Establish and maintain customer price rules to reflect the approved pricing for all customers
  • Develop, maintain and improve programs to add value and provide efficiency to the customer and the company
  • Attend trade shows (as needed)
  • Set up mew ship to accounts for existing customers
  • Prepare, maintain and submit reports and records
  • Coordinate with EDI Coordinator
  • Observe and evaluate workers' performance
  • Train, instruct, coach and assign duties to team members
  • Review and check work for accuracy
  • Help workers in resolving problems and complaints and answer customer questions regarding services, pricing and procedures
  • Collaborate w/ CS Leads to ensure daily service goals are met Education/ Experience Requirements
    • Bachelor's Degree preferred. Will consider Associates Degree with equivalent work experience.
    • Minimum 5 years of Customer Service leadership required Special Qualifications and Skills
      • Customer focused
      • Skilled at conflict management
      • Motivator with good coaching skills
      • Able to adapt to a fast-paced, ever-changing environment
      • Works well with all levels
      • Able to delegate effectively
      • Analytical - ability to utilize reporting software for analysis/KPI management
      • Proficient in Microsoft Office
      • JD Edwards preferred
      • PKMS (Inventory Management System) preferred
      • EDI preferred

Keywords: Hunter Fan Company, Memphis , Customer Svc Supvr, Other , Memphis, Tennessee

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