Client services coordinator

Company: Randstad
Location: Memphis
Posted on: September 18, 2023

Job Description:

The Client Services Coordinator is a pivotal role responsible for ensuring exceptional client service and effective team management within a fast-paced environment. This role combines administrative oversight, interviewing, employee training, and a focus on customer service and production standards. This coordinator acts a manager plays a crucial part in maintaining client satisfaction, managing team performance, and contributing to the success of the organization. APPLY NOW to learn more.

salary: $45,000 - $52,000 per year
shift: First
work hours: 8 AM - 4:15 PM
education: Bachelors

Responsibilities

• Act as a primary point of contact for designated client accounts, ensuring client goals are met with regards to production and customer service excellence.
• Collaborate with Account Specialists to address and resolve client inquiries and issues, proactively offering solutions to enhance client satisfaction.
• Oversee claim processing to ensure compliance with policies, guidelines, and quality standards.
• Develop and implement work schedules, monitor production, and assign tasks to team members, ensuring timely and efficient service delivery.
• Lead candidate selection interviews, contribute to hiring decisions, and oversee new employee training and orientation.
• Conduct regular performance meetings with team members, establish goals, provide feedback, and administer performance appraisals.
• Lead and administer client-related projects, focusing on business enhancements, special programs, and new installations.
• Champion a positive work environment, resolve employee relation issues, and identify solutions to reduce turnover within the team. Qualifications:
  
  
  • Bachelor's degree in business or related field, or equivalent work experience
  • Proficiency in Microsoft Office suite (Outlook, Word, Excel, Access)
  • Minimum of 3 years demonstrated leadership experience
  • Proven ability to supervise, coach, and motivate employees, including hiring, counseling, and performance managemen
  • and communication skills to engage with diverse audiences.
    
    The essential functions of this role include:
    
  • working in a smoke free environment
    Skills
  • Client Service
  • Vendor Management
  • Training
  • Human Resources
    Qualifications
  • Years of experience: 3 years
  • Experience level: Experienced
    Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
    
    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
    
    At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
    
    Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Keywords: Randstad, Memphis , Client services coordinator, Other , Memphis, Tennessee