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UX Designer III, Product

Company: American Lebanese Syrian Associated Charities
Location: Memphis
Posted on: February 7, 2024

Job Description:

At ALSAC you do more than make a living; you make a difference.

We like people who are different...because we're different, too. As one of the world's most iconic and respected nonprofits, we know what it's like to stand out. That's why we're looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children. -

Job Description

Are you ready to make a profound impact on a mission-driven organization? St. Jude is seeking a passionate UX Designer III, Product, to lead the charge in creating digital experiences that empower individuals to support our life-saving mission. In this pivotal role, you will shape the future of our digital products through collaborative empathy practices, ensuring they are not only useful and usable but also accessible to all.

Key Responsibilities:

1. Craft Exceptional Designs: Develop high-fidelity and low-fidelity design artifacts, including user flows, wireframes, prototypes, and high-fidelity designs. Your designs will embody our commitment to usability and accessibility while contributing to the evolution of our digital Design System.

2. Empathize and Understand: Lead user research, discovery, and design thinking activities across diverse experiences. Document your insights through compelling artifacts like journey maps, personas, and ecosystem maps to guide the prioritization of user-centric features.

3. Collaborate Effectively: Work hand in hand with cross-functional, agile teams that include Product Managers, User Interface Developers, Content Strategists, and more. Your influence will enhance our organization's UX maturity.

4. Drive Experimentation: Propose and guide user-centered testing and experimentation strategies. Your insights will fuel innovative approaches to digital experiences.

5. Harness User Insights: Collaborate with research advisors to conduct user interviews, surveys, and feedback activities. You'll gain deep insights into user needs, goals, and motivations, which will shape our top-level Product objectives.

6. Measure Impact: Establish strategic, user-centered metrics and KPIs, leveraging analytics tools like Adobe Analytics and Google Analytics. Translate data into compelling narratives that inform and influence internal stakeholders.

7. Facilitate Workshops: Lead engaging user-centered design workshops that foster empathy, align with business objectives, identify user needs, and drive collaborative ideation with diverse groups.

8. Community Engagement: Positively engage within our User Experience Design community, fostering diversity in thinking, and providing valuable feedback on designs.


  • Bachelor's Degree and a minimum of 6 years of experience.
  • Responsible for facilitating and leading the evolution of our digital design system.
  • Expert-level proficiency in interface design tools like Figma, Sketch, or Adobe XD.
  • Experience with online collaboration and remote workshopping tools such as FigJam, Mural, or Miro.
  • Strong grasp of Product UX techniques, methods, and frameworks, including design thinking, Lean UX, Agile UX, and Human-centered design.
  • Experience working within established design systems, with knowledge of atomic design preferred.
  • Familiarity with usability testing and user analysis tools like, HotJar, or Lucky Orange.
  • Proficiency in crafting UX mapping artifacts such as customer journey maps, sitemaps, ecosystem maps, proto-personas, or research-driven personas.
  • Familiarity with analytics tools such as Adobe Analytics or Google Analytics.
  • Knowledge of User Interface principles and Web accessibility standards.
  • Working knowledge of web development technologies like HTML, CSS, and JavaScript.


    Benefits & Perks
    The following Benefits & Perks apply toFull-Time Roles Only
    We're dedicated to ensuring children and their families have every opportunity to enjoy life's special moments. We're also committed to giving our staff excellent benefits so they can do the same.

    • Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
    • 401K Retirement Plan with 7% Employer Contribution
    • Exceptional Paid Time Off
    • Maternity / Paternity Leave
    • Infertility Treatment Program
    • Adoption Assistance
    • Education Assistance
    • Enterprise Learning and Development
    • And more

      To ensure the health and safety of the children and families at St. Jude Children's Research Hospital as well as our donors, volunteers and colleagues, as a condition of employment, we require that employees adhere to ALSAC's Vaccination Requirements, including COVID-19 Vaccination.

      ALSAC is an equal employment opportunity employer.

      ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

      No Search Firms:

      ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

Keywords: American Lebanese Syrian Associated Charities, Memphis , UX Designer III, Product, Other , Memphis, Tennessee

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