Helpdesk Specialist Mid

Company: VirtualVocations
Location: Memphis
Posted on: September 4, 2024

Job Description:

A company is looking for a Helpdesk Specialist, Mid.

Key Responsibilities:

Receive customer Help Desk phone calls and service requests for support
Provide direct production support services for application users
Responsible for maintaining FAQs and SOP for common issues encountered during the support process

Required Qualifications:

Associate degree and 6+ years of relevant experience
Experience with the Appian BPM Platform
Experience with Jira and Confluence
Experience providing Helpdesk support to USMC customers desired
Must be a U.S. Citizen with the ability to get a Public Trust

Keywords: VirtualVocations, Memphis , Helpdesk Specialist Mid, Other , Memphis, Tennessee

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