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BCB303: Sr. E-Commerce Customer Onboarding Specialist

Company: FedEx Logistics, Inc.
Location: Memphis
Posted on: August 17, 2019

Job Description:

COMPANY: FedEx Logistics
JOB TITLE: BCB303: Sr. E-Commerce Customer Onboarding Specialist
JOB REQUISITION NUMBER: RC182037
TIME TYPE: Full Time
JOB TYPE: Regular
PRIMARY JOB POSTING LOCATION:
6075 Poplar Ave
Memphis, Tennessee 38119
United States

POSTING DATE: 2019-08-14
JOB POSTING END DATE: 2019-08-22

Under general supervision, the Sr. E-Commerce Customer Onboarding Specialist will provide customer onboarding support activities for FedEx Cross Border. This role will include customer setup, IT systems integration, and follow-through to ensure that a customer receives a Purple Promise-worthy shipping experience every time they ship using FedEx Cross Border. Position will also be responsible for ensuring billing / invoicing systems are set up in advance of a new customer s day 1.

ESSENTIAL JOB DUTIES

* Responsible for new account setup, first mile planning, systems integration and testing, and providing general onboarding support

* Responsible for providing a Purple Promise experience for customers throughout onboarding process

* Aligns with IT team to facilitate customer systems integration

* Sets up first mile logistics where necessary

* Develops and executes all steps of customer onboarding checklist for FedEx Cross Border customers

* Executes new customer onboarding activities according to timelines, plans onboarding objectives, ensures communication of status to all parties

* Prepares and presents reports and briefings to various organizations inclusive of executive management

* Analyzes problems/issues/concerns involving policies, processes, and performance requirements for programs, determines required corrective action, and performs necessary actions to resolve

* Establish and maintain strong cross-functional relationships

* Develop ad hoc reports and presentations as necessary and present relevant trends in a clear and easy to understand format

* Ability to identify and take initiative to resolve conflicts on own where possible

* Ability to work in a fast paced environment managing multiple priorities

* Affinity for learning and keeping up with evolutions in E-Commerce market

* Understanding of E-Commerce market competitive landscape, technologies, consumer needs and FedEx Cross Border s role in FedEx ecosystem

* Creative critical thinking and problem solving skills

* Capable of handling multiple applications/projects simultaneously

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Bachelor s degree/equivalent. Three (3) years experience working with IT systems relevant to customer integrations and onboarding. Demonstrated proficiency in visual storytelling (MS PowerPoint) techniques to explain difficult concepts. Demonstrated ability to build and maintain strong relationships with customers. Demonstrated proficiency in QDM principles and applications in workplace. Strong project management skills and experience. Strong attention to detail. Skill in collaborating across organization and functions to assess and evaluate business challenges. Excellent verbal and written communication skills and the ability to interact professionally with stakeholders of all levels while exhibiting etiquette required of executive level interactions. Ability to work well under pressure.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

FedEx Logistics, Inc. participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please ready the E-Verify Notice available in English (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster.pdf) and Spanish (https://e-verify.uscis.gov/emp/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf) before proceeding with your job application. Click here to read the Right to Work Notice available in English (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster.pdf) and Spanish (http://ftn.fedex.com/careers/OSC_Right_to_Work_Poster_ES.pdf). Additional information about the E-Verify program can also be found at www.uscis.gov.

PAY TRANSPARENCY POLICY STATEMENT: The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless required to do so by law or the FedEx Logistics Legal Department.

Import Notice to All Applicants: FedEx Logistics is engaged in an industry regulated by federal law that prohibits it from employing convicted felons. Therefore, it must determine whether applicants have been convicted of felonies before a hiring decision is made. A criminal background check will be required of all selected applicants before a hiring decision is made.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about \\"Equal Employment Opportunity is the Law.\\"

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.

Keywords: FedEx Logistics, Inc., Memphis , BCB303: Sr. E-Commerce Customer Onboarding Specialist, Other , Memphis, Tennessee

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