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Head of Memphis Operations

Company: Hamilton Avenue
Location: Memphis
Posted on: November 11, 2019

Job Description:

The Head of Memphis Operations (Head of Ops) will span multiple functions, and will vary both day to day and through the different phases of our business model. You will guide our understanding of the market, oversee hiring/staff, establish partner and vendor relationships, manage the local office, and lead the acquisition of homes in your market.
You will have ultimate responsibility for our success including owning operations and strategy of the business. You will lead and inspire a cross-functional organization to drive growth, ensure a delightful customer experience for both sellers and buyers, and oversee efficient daily operations.
This role is highly collaborative: you will interact with teams both at our headquarters in New York and in other cities.
You will:

  • Develop a deep understanding of the market and communicate actionable insights that inform our launch and go-to-market decisions. You will spend time speaking to locals, industry players, and potential partners, and analyze data to validate your hypotheses.
  • Oversee local hiring and onboard new hires: Our markets are only as strong as the people running them. You will spearhead hiring for the local market, establishing our hiring brand from a cold start, and onboard new hires to the company.
  • You'll monitor team productivity, manage them to goals, and drive workplace and cultural norms that align with our company values.
  • Refine our operations: You'll streamline our physical presence in the market, establish and nurture vendor and consulting relationships, and lay the foundations for us to acquire homes, and then repair and renovate them.
  • Manage key performance metrics: You'll be responsible for monitoring key metrics on a daily, weekly and monthly basis, and dig into root causes to understand and address emerging trends.
  • Be the face of Roofahead in Memphis: you'll represent Roofahead to local press and important industry partners and vendors.
  • Own our performance metrics in Memphis; you'll monitor key metrics on a daily, weekly and monthly basis and dig into root causes to understand and address emerging trends
  • Own the P&L for Memphis region: you'll oversee everything from marketing to acquiring, renovating, and reselling homes in Birmingham
    You have:
    • At least 5+ years of experience in operations, marketing or general management
    • At least 3+ years of people management experience, and experience hiring, onboarding and training new employees
    • Experience leading a cross-functional team, including working closely with operators
    • Passion for real estate, high-growth companiesYou are:
      • A strong people leader with the ability to motivate and inspire cross-functional teams
      • Quantitative and data-driven; able to draw insights from data, but also to make decisions based on imperfect data
      • Solutions oriented, with a proven track record of thinking "outside the box" to solve complicated and multi-faceted problems
      • A self-starter: you'll be our first boots on the ground, so you'll need to generate a lot of your own momentum
      • A strong and structured communicator, both verbally and in writing
      • An instinct for getting stuff done, with a willingness to roll up your sleeves and do "whatever it takes"
      • Hungry and energetic to hit ambitious goals
      • Bachelor's degree
        Bonus:
        • Experience working at a high-growth technology company
        • Experience launching cities or markets
        • Experience in real estate
        • Have lived in Memphis for 3+ years
          We offer the following benefits/perks:
          • Medical insurance
          • Dental insurance
          • Educational budget to invest in your career development and growth

Keywords: Hamilton Avenue, Memphis , Head of Memphis Operations, Other , Memphis, Tennessee

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