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Field Service Technician

Company: NuVasive
Location: Memphis
Posted on: December 4, 2019

Job Description:

Field Service Technician US, US, TN - Memphis Minimum Level of Education Required: High School/Equivalent Percentage of Travel: Up to 75% Location: TN - Memphis Ref#: ****** Job Description The Field Service Technician is part of the Surgical Intelligence Servicing Team that supports testing and repair of electronic medical equipment used during spine surgery. This position coordinates closely with the Operations Team, Development Team, Marketing Team, and Customers. The principal responsibility of the Field Service Technician is to travel to hospitals and perform test and repair procedures for electronic medical equipment. Detailed documentation of servicing activities and inventory transactions is imperative. Essential Responsibilities - Test, troubleshoot and repair medical devices - Travel to hospitals within the U.S to resolve equipment failures - Communicate with customers and hospital personnel professionally - Operate computer-controlled automated electronic test equipment - Follow all Regulatory and Safety requirements - Perform duties in compliance with applicable FDA and state regulations as well as standards including, but not limited to, ISO 13485 - Follow all current standard operating procedures - Draft and release new standard operating procedures - Communicate with management on a daily basis with regards to operational issues and/or improvements - Applicant must have the ability to perform all the above responsibilities with minimal supervision Basic Qualifications - 3+ years experience in electronics assembly, test, and repair; or equivalent combination of education and experiencePreferred Qualifications - 2-year college degree, technical coursework or AS Technical degree preferred - Able to work independently (past experience preferred) - Self-motivated with a strong desire to learn - Ability to keep up with a fast-paced environment - Independent Learner - Service-oriented - Adept at interacting with customers and hospital staff - Certified solderer and/or electronic assembly inspector - Knowledgeable about medical device servicing requirements: Regulatory (FDA), Industry Standards (ISO, ASTM, IPC), Business (SOP, WI, DP, DWG, PSP) - Outstanding quality standards - Proficient in installing, assembling, configuring, & maintaining PC/electrical devices - Proficient in properly and safely diagnosing, resolving, and documenting common hardware and software issues - Understand network protocol to easily deploy software and image updates Computer Skills: Strong computer literacy. Experience with Windows OS (7, 8 & 10). Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio, etc.). Experience installing and/or maintaining computer networks. Language Skills: Ability to read and interpret documents such as safety rules, maintenance instructions, and procedure manuals. Ability to speak effectively before groups within the organization. Reasoning/Troubleshooting Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstracts and/or concrete variables. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. The EEO is the Law poster options are available here. NuVasive's EEO policy is available here. About NuVasiveNuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, focused on transforming spine surgery and beyond with minimally disruptive, procedurally integrated solutions designed to deliver reproducible and clinically-proven surgical outcomes. The Company's portfolio includes access instruments, implantable hardware, biologics, software systems for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative monitoring service offerings. With more than $1 billion in revenues, NuVasive has approximately 2,600 employees and operates in more than 50 countries serving surgeons, hospitals and patients. For more information, please visit ****************.

Keywords: NuVasive, Memphis , Field Service Technician, Professions , Memphis, Tennessee

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