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Client Account Support Sr Analyst / Dedicated Onsite CSP Tucson, AZ

Company: Cigna
Location: Memphis
Posted on: September 17, 2020

Job Description:

BAND 3 - Client Account Support Sr Analyst/ Dedicated - Onsite Client Service Partner - for the City of Tucson, AZ Implementation and Service, Proclaim, Choice Fund, PMHS, Dental Location: Virtual only until COVID-19 restrictions are lifted. Candidate must be able to work on the client site Monday thru Friday 8am to 5pmCST once COVID restrictions are lifted. Clients address and location for selected candidate's work schedule: 255 W Alameda St, Tucson, AZ 85701 Professional Insurance Industry experience is required. RESPONSIBILITIES: - Interact with internal/external customers and business partners in a professional manner (includes verbal and written interactions). - Own any customer issue that is brought to the table for resolution by employer. Manage resolution in a timely manner and provide status to all appropriate parties when resolved, including a summary of root cause, countermeasures and next steps. - Keep account team updated on any identified trends or client interaction that should be escalated or communicated. - Provide education and guidance about programs and resources available as part of the Client's benefit plans, including , wellness and discount programs, health savings account and pharmacy. - Deliver lunch and learn sessions on Cigna's programs and services offered and/or meet with Employee Services team periodically to train and answer questions related to trending issues and/or provide updates to the team on Cigna processes/products. - Assist in arranging case manager (or other appropriate Cigna resource) for customer with complicated medical conditions or technical/non-clinical needs - Research, analyze, and track customer call/claim inquiries from employees. Communicate outcome and next step directly to employees with cc to employee's HR when appropriate. - Handle transactional tasks (customer/provider outreach calls, create out-of-pocket ledgers, etc). - Pull claim reports and analyze data and trends. - Navigate multiple Cigna systems including client self-service portals, claim systems, and tracking systems. - Compile monthly service reporting based on client needs/requests. - Establish and maintain deep connections with the OneGuide team in order to delegate issues appropriately, but also to maintain a feedback loop to report status back to the employee and or HR in a timely, clear and accurate manner. QUALIFICATIONS: - Bachelor's Degree or equivalent previously related work experience - Professional InsuranceIndustryexperience is required - Demonstrated strength and ability to interface with and influence key decision makers/clients through use of negotiation skills, dealing with ambiguity and conflict management. - Demonstrated strength and understanding of customer expectations and 'sense of urgency' resulting in the ability to influence the organization to meet and exceed customer expectations - Strong analytical ability, with ability to design, track, and work toward specific measurable performance targets for self and team. - Bilingual in Spanish preferred - Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and manage expectations for mutually acceptable solutions and creatively problem-solve effective customer solutions - Excellent presentation skills. Previous/proven success and 2 to 4 plus years experience delivering customer/producer communications. - Strong knowledge of Cigna benefits, products, and services (HMCM Complete, MotivateMe, LMP, OneGuide, Cigna Telehealth, HSAB, EAP, etc.) - Ability to quickly understand the customer's needs and expectations. - Ability to pivot seamlessly from customer interaction to client level updates and communication/coordination. - Demonstrated background preferred in navigating Cigna's various matrix partners to triage inbound Cigna issues from the customer (ie - Dental, DME, Eligibility, Appeals, HSAB, Incentives) About Cigna Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

Keywords: Cigna, Memphis , Client Account Support Sr Analyst / Dedicated Onsite CSP Tucson, AZ, Professions , Memphis, Tennessee

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