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Warehouse System Support Senior Lead

Company: Nike
Location: Memphis
Posted on: November 23, 2020

Job Description:

Education: Bachelor--??s degree in business, management, computer science, computer engineering, or information technology. Will also accept a Master--??s degree in business, management, computer science, computer engineering, or information technology. Experience: A Bachelor--??s degree and six years of overall progressive experience in information technology. Will also accept a Master--??s degree and four years of experience in information technology testing, and manufacturing processes. Skills/Requirements: 4 years of experience: (1) functional and technical configuration of distribution center technologies, including Warehouse Management Systems and Warehouse Control Systems; (2) ITIL processes, including incident, problem, and change management; (3) system integration concepts; (4) database management systems, including using SQL and PL/ SQL to query large database and to perform data analysis; (5) translating business functionality and opportunities into precise and easily understandable functional specifications; (6) cloud server architecture, logs, and shell scripting; (7) collaborating and coordinating with cross-functional technology and business teams; and (8) scenario identification, test scripting, and data identification and creation for test execution to support system applications.NIKE TN, Inc., Beaverton, OR. enable strategic enterprise capabilities across distribution center network to activate consumer direct offense in Memphis, TN. Will support initiatives that increase productivity, realize efficiencies and build profitable customer experiences. Will work within value-driven solution delivery and support. Will work within global cross-functional business and technology teams and help them enhance their performance by promoting collaboration and innovation. Will create and align departmental plans and priorities to the organizational strategy while delivering timely value-add solutions to the customers across the different geographies. Will forecast resource needs and budget to overall resource utilization management. Will manage Sarbanes-Oxley controls and audits. Will develop and execute objectives for third party vendor performance reviews. Will assist in delivering performance reviews, coaching and mentoring staff, and providing career mapping employees. Will utilize the Manhattan WMOS capabilities and internal customizations to deliver solutions for business needs. Will perform configuration within Manhattan WMOS packages. Will coordinate with Manhattan Associates (vendors) to support the design and development of new capabilities. Will work with enterprise and solution architecture to deliver solutions that are compliant to next generation architecture. Will serve as an escalation point and a subject matter expert to resolve business critical production support issues. Will create technical documentation and system diagrams to document any bug fixes and enhancements to the product. Will engage in the implementation and support of Manhattan WMOS to new and existing distribution centers. Will assign the test case creation, perform functional testing of the Warehouse management system and ensure appropriate coverage to test the software implementation and existing production defects. Will ensure that the production support team provides timely responses and analysis to customer requests. Will participate in new products and services design and development involving warehouse technologies. Will remove all technological obstacles from business operations and ensure that customer needs are met. Will create and implement short and long-term strategy in terms of technological growth. Will define production support processes. Will ensure that teams are following documented processes to resolve issues. Will ensure road-mapping documents are up to date. Will define reports that track key performance indicators. Will review results and develops action items to improve team performance against key performance indicators. Will participate in job interviewing using competency-based selection. Will collaborate with other solution teams to understand impacts of their changes, align on timing, and ensure adequate support handoff. Will ensure that after action reviews are executed and will ensure that action items are executed. Will define budget needs and validates purchasing requests. Will engage in ten percent domestic and international travel.NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call +1 503-671-4156 and let us know the nature of your request, your location and your contact information.

Keywords: Nike, Memphis , Warehouse System Support Senior Lead, Professions , Memphis, Tennessee

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