Electromechanical Field Service Technician 1
Company: Ricoh
Location: Memphis
Posted on: January 12, 2021
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Job Description:
POSITION PROFILEThis position requires the fundamental level
technology skills to service, maintain and repair a variety of
company products for customer service and support under manager's
direction and typically within a geographic work area. Also
includes new business support functions as developed and
assigned.JOB DUTIES AND RESPONSIBILITIES* Technical* Performs a
full range of skilled technology services including repair,
customer training, equipment and work flow observation, and
solution presentation for improved methods. Responsibilities
include but are not limited to installation, preventative
maintenance, connectivity/networking adjacencies, and routine
servicing of assigned product at customer locations within a
specific geographic work area.* Develops strategies for solving
problems, successful completion of assigned responsibilities and
presents information as needed.* Proactively seeks volume building
opportunities that result in increased utilization of Ricoh
equipment, supplies and services.* Assembles/adjusts/maintains
products according to specs, and/or relevant
documentation/instruction. Performs the same for equipment
operations.* Organizes work flow, checks results, and is process
improvement oriented.* Customer Service* Understands and promotes
Ricoh's support functions and offerings.* Maintains productive,
professional relationships with all customers and Ricoh personnel
and contributes to the overall success of the team.* Manage
Workload* Responsible for managing own time and schedule.*
Effectively executes all required workload management and call
handling procedures, using current field call management
requirements.* Administrative* Complies with all company policies
and completes administrative tasks in an accurate and timely
manner.* Performs administrative duties as assigned including
maintaining required logs, processes and reports.* Accounts for all
time and activity by recording information through the proper
tracking system.* Responsible for maintaining a "car stock" and/or
customer on-site inventory as assigned/necessary.* Results*
Achieves expected productivity levels associated with assigned
workload and level of experience.* Actively participates in Ricoh
Extra Value program opportunities as defined, (CS212, etc) and
bills accordingly.* Performs other duties as
assigned.QUALIFICATIONS (Education, Experience, and
Certifications)* Requires a valid state driver's license and
minimum level of auto insurance coverage per Ricoh policy for
positions entailing extensive use of personal car while on company
business.* 2 year degree or equivalent technical experience is
preferred. Completed classes and experience involving computers,
electronics, mechanics, basic network and basic connectivity and
printing software application is desired.* Meets the requirements
listed in the Technology Services Training Role Inventory and
Certification Program for the assigned role as defined by the
manager.At Ricoh, we embrace and respect the collective and unique
talents, experiences, and perspectives of all people. Together, we
inspire remarkable innovation. That is how we live the Ricoh Way.
And with our commitment to ethics, you can be sure that we are
doing it with transparency, integrity, and corporate social
responsibility.Ricoh is an EEO/Affirmative Action Employer --
Minorities/Women/Protected Veterans/Disabled.
Keywords: Ricoh, Memphis , Electromechanical Field Service Technician 1, Professions , Memphis, Tennessee
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