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Customer & Manufacturing Excellence Leader

Company: ABB Group
Location: Senatobia
Posted on: April 10, 2021

Job Description:

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. ABB Smart Power is a global technology leader, with solutions that make power supplies smart, connected and protected. Its intelligent solutions make power more competitive by improving the energy efficiency, productivity and reliability of almost any operation.The mission of the Planning & Fulfillment function is to support profitable growth by ensuring the accurate tactical planning of our demand and our operations, optimizing inventory and resource management and the perfect fulfillment of customers' orders. This mission is achieved by balancing and improving five metrics: customer on-time delivery, inventory, lead-time, forecast accuracy and resource optimization.The role reports to the Operations Manager (Production Manager) and is located in Senatobia, Mississippi. As a Customer & Manufacturing Excellence Leader, responsible for improving the Customer Experience at the Manufacturing Unit, contributing to improved Customer Loyalty and profitable growth through customer relations and execution of customer orders by leveraging the manufacturing team. Also need to lead a cross functional team and specialists to handle and coordinate customer on time delivery, support processes from customer enquiry to product delivery to after-sales service, to realize a complete sales process and to meet and exceed customer expectations. Your responsibilities

  • Strategy leadership: Creates, implements and reviews customer service strategy. Works together with Production and Sales Units to make optimization plan for the local product family to increase operational excellence and customer satisfaction in the delivery process of the product to the end customer.
  • Performance targets: Ensures achievement of established targets, through oversight and definition of improvement actions as needed. Focuses on achievement of inventory turn on finished goods, requested on-time delivery and Net Promoter Score.
  • Order handling: Processes orders to ensure that customers receive accurate and timely delivery of products, and acts as first port of call to customers' questions and orders. Builds long-term and sustainable customer relationships, and prioritizes the work according to the defined criteria, in order to ensure consistent customer satisfaction.
  • Customer support: Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Marketing, Product Marketing, Logistics and other internal and/or external teams. Coordinates resolution with after- sales service. Develops, implements, and maintains customer support processes. Participates in customer support related development projects (e.g. tools, competences, resources).
  • Purchasing: Purchases products from feeder factories according to sales plan and forecast. Ensures the right stock level on finished goods.
  • Logistics: Develops and manages logistics operations to effectively control inbound and outbound shipping of products to customers. Handles import and export matters. Manages warehouse. Ensures on time delivery based on customer's request.
  • Assembly: Handles small scale of final product assembly in the Country upon Business Unit request. Manages the assembly workshop and workers. Ensures quality, volume and on-time delivery based on Business Unit standard and customer request.
  • Safety and integrity: Implements health, safety and environment (HSE) and business compliance standards and regulations in the country in the area of responsibility. Personally, lives the ABB values and Group standards.
  • Standards and governance: Implements and ensures compliance with global and local standards, rules, tools, policies and processes related to operations/project execution and shares functional best practices and lessons learned across the organization.
  • People leadership and development Ensures that the area of responsibility is properly organized, staffed and directed. Your background
    • Bachelor's Degree in business, engineering or related field and 2+ years of relevant experience OR
    • Associate's Degree in Engineering, Business, or Supply Chain Management AND 5+ years' experience in a manufacturing environment.
    • Candidates must already have a work authorization that would permit them to work for ABB in the US.
    • Requires understanding of supply management and transportation matters and related policies preferred.
    • SAP Experience and technical ability to create new tools or processes that improve the planning/purchasing/scheduling process.
    • Requires ability to respond effectively to unforeseen developments and initiate actions to reduce adverse impact.
    • Interfacing with other groups on matters that may involve negotiations requires ability to communicate effectively.
    • Proficiency in Microsoft Office (Excel, Word, PowerPoint and Outlook).
    • Extensive knowledge of bill of materials and routings.
    • APICS CPIM (Certified in Production and Inventory Management), or an aggressive plan for achievement of certification. More about us We look forward to receiving your application. If you want to discover more about ABB, take another look at our website .Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: . As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

Keywords: ABB Group, Memphis , Customer & Manufacturing Excellence Leader, Professions , Senatobia, Tennessee

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