Customer & Manufacturing Excellence Leader
Company: ABB Group
Posted on: April 10, 2021
Take your next career step at ABB with a global team that is
energizing the transformation of society and industry to achieve a
more productive, sustainable future.At ABB, we have the clear goal
of driving diversity and inclusion across all dimensions: gender,
LGBTQ+, abilities, ethnicity and generations. Together, we are
embarking on a journey where each and every one of us, individually
and collectively, welcomes and celebrates individual differences.
ABB Smart Power is a global technology leader, with solutions that
make power supplies smart, connected and protected. Its intelligent
solutions make power more competitive by improving the energy
efficiency, productivity and reliability of almost any
operation.The mission of the Planning & Fulfillment function is to
support profitable growth by ensuring the accurate tactical
planning of our demand and our operations, optimizing inventory and
resource management and the perfect fulfillment of customers'
orders. This mission is achieved by balancing and improving five
metrics: customer on-time delivery, inventory, lead-time, forecast
accuracy and resource optimization.The role reports to the
Operations Manager (Production Manager) and is located in
Senatobia, Mississippi. As a Customer & Manufacturing Excellence
Leader, responsible for improving the Customer Experience at the
Manufacturing Unit, contributing to improved Customer Loyalty and
profitable growth through customer relations and execution of
customer orders by leveraging the manufacturing team. Also need to
lead a cross functional team and specialists to handle and
coordinate customer on time delivery, support processes from
customer enquiry to product delivery to after-sales service, to
realize a complete sales process and to meet and exceed customer
expectations. Your responsibilities
- Strategy leadership: Creates, implements and reviews customer
service strategy. Works together with Production and Sales Units to
make optimization plan for the local product family to increase
operational excellence and customer satisfaction in the delivery
process of the product to the end customer.
- Performance targets: Ensures achievement of established
targets, through oversight and definition of improvement actions as
needed. Focuses on achievement of inventory turn on finished goods,
requested on-time delivery and Net Promoter Score.
- Order handling: Processes orders to ensure that customers
receive accurate and timely delivery of products, and acts as first
port of call to customers' questions and orders. Builds long-term
and sustainable customer relationships, and prioritizes the work
according to the defined criteria, in order to ensure consistent
- Customer support: Ensures the resolution of customer issues
(e.g. order, technical, payment) by coordinating with Sales,
Marketing, Product Marketing, Logistics and other internal and/or
external teams. Coordinates resolution with after- sales service.
Develops, implements, and maintains customer support processes.
Participates in customer support related development projects (e.g.
tools, competences, resources).
- Purchasing: Purchases products from feeder factories according
to sales plan and forecast. Ensures the right stock level on
- Logistics: Develops and manages logistics operations to
effectively control inbound and outbound shipping of products to
customers. Handles import and export matters. Manages warehouse.
Ensures on time delivery based on customer's request.
- Assembly: Handles small scale of final product assembly in the
Country upon Business Unit request. Manages the assembly workshop
and workers. Ensures quality, volume and on-time delivery based on
Business Unit standard and customer request.
- Safety and integrity: Implements health, safety and environment
(HSE) and business compliance standards and regulations in the
country in the area of responsibility. Personally, lives the ABB
values and Group standards.
- Standards and governance: Implements and ensures compliance
with global and local standards, rules, tools, policies and
processes related to operations/project execution and shares
functional best practices and lessons learned across the
- People leadership and development Ensures that the area of
responsibility is properly organized, staffed and directed. Your
- Bachelor's Degree in business, engineering or related field and
2+ years of relevant experience OR
- Associate's Degree in Engineering, Business, or Supply Chain
Management AND 5+ years' experience in a manufacturing
- Candidates must already have a work authorization that would
permit them to work for ABB in the US.
- Requires understanding of supply management and transportation
matters and related policies preferred.
- SAP Experience and technical ability to create new tools or
processes that improve the planning/purchasing/scheduling
- Requires ability to respond effectively to unforeseen
developments and initiate actions to reduce adverse impact.
- Interfacing with other groups on matters that may involve
negotiations requires ability to communicate effectively.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint and
- Extensive knowledge of bill of materials and routings.
- APICS CPIM (Certified in Production and Inventory Management),
or an aggressive plan for achievement of certification. More about
us We look forward to receiving your application. If you want to
discover more about ABB, take another look at our website .Equal
Employment Opportunity and Affirmative Action at ABBABB is an Equal
Employment Opportunity (EEO) and Affirmative Action Employer
encouraging diversity in the workplace.All qualified applicants
will receive consideration for employment without regard to their
race, creed, color, ancestry, religion, sex, national origin,
citizen status, age, sexual orientation, gender identity,
disability, marital status, family medical leave status, or
protected veterans status. For more information regarding your
(EEO) rights as an applicant, please visit the following websites:
. As an Equal Employment Opportunity and Affirmative Action
Employer, applicants may request to review the Affirmative Action
Plan of a particular ABB facility between the hours of 9:00 A.M. -
5:00 P.M. EST Monday through Friday by contacting an ABB HR
Representative at 1-.Protected veterans and qualified individuals
with a disability may request a reasonable accommodation if you are
unable or limited in your ability to use or access ABB's career
site as a result of your disability. You may request reasonable
accommodations by calling an ABB HR Representative at 1- or by
sending an email to . Resumes and applications will not be accepted
in this manner.
Keywords: ABB Group, Memphis , Customer & Manufacturing Excellence Leader, Professions , Senatobia, Tennessee
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