Business Analyst - Strategic Operations

Company: St. Jude Children's Research Hospital
Location: Memphis
Posted on: August 7, 2022

Job Description:

OverviewThe Department of Strategic Communication Education & Outreach at St. Jude Children's Research Hospital is seeking a Business Analyst - Strategic Operations who -will provide the department with data analytics and insights to support operational excellence. This position will define metrics and KPIs, create data reports and dashboards, and perform in-depth diagnostic analysis to measure overall performance, uncover opportunities, and inform strategy to drive process and product optimization. The successful candidate will have exceptional communication skills to work closely with cross functional teams and leadership. This position will also support operational and process improvement efforts. - - - -ResponsibilitiesDefine metrics and KPIs for the department:

• Partner with leadership and key stakeholders to outline metrics and KPIs aligned to departmental goals and objectives -Create data reports and dashboards:
  • Provide data and analysis for programs and projects across web, print, video, graphic design, and photography services
  • Manage, organize, and present data in a clear and concise formatPerform in-depth diagnostic analysis to measure overall performance, uncover opportunuties, and inform strategy to drive process and product optimization:
    • Monitor, measure and evaluate program and project effectiveness by reviewing results against performance indicators
    • Translate data into a simple performance data story with actionable insights and recommendations
    • Identify operational or process improvement efforts and lead execution including developing plans/milestones, leading meetings, and monitoring progress
    • Provide consistent reporting to inform capacity planning and quickly identify bottlenecks, workflow and workload adjustments
    • Monitor trends to ensure the department reflects best practicesSpecial Skills, Knowledge and Abilities -
      • Skill and ability to explain complex issues simply and intuitively -
      • Skill and ability to construct presentation materials and communicate effectively with various audiences across the institution -
      • Self-motivated with strong intellectual curiosity -
      • Skill and ability to work with large data sets
      • Knowledge and skill to develop and implement project plans -
      • Ability to manage and prioritize projects -
      • Knowledge of continuous improvement tools (Lean Six Sigma) a plus -Perform other duties as assigned or directed to meet the goals and objectives of the department and the institution -Minimum Education
        • Bachelors degree in business, marketing, finance, engineering, or related field
        • Masters degree preferred -Minimum Experience
          • Five (5) years of professional experience in data analysis, analytics, or business intelligence
          • Experience with web analytic tools (Adobe Analytics, Google Analytics)
          • Experience with BI tools (Tableau, PowerBI, Google Data Studio)
            • Experience in defining requirements and using data and metrics to draw business insights -Other InformationSt. Jude is an Equal Opportunity EmployerNo Search Firms:St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.COVID-19 vaccine:St. Jude Childrens Research Hospital has mandated the COVID-19 vaccine for all employees, excluding those with an approved medical or religious accommodation, as a condition of employment.

Keywords: St. Jude Children's Research Hospital, Memphis , Business Analyst - Strategic Operations, Professions , Memphis, Tennessee