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IT Helpdesk Technician

Company: Red Dot Corporation
Location: Memphis
Posted on: November 26, 2022

Job Description:

FLSA Status: Non-ExemptSalary Range: $16-$19/hour DOEThe primary responsibility of the IT HELPDESK SUPPORT is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. To ensure the highest level of services are provided, additional duties and responsibilities may be assigned as needed.Job Duties and Responsibilities (Essential Functions):-- Exceed expectations by providing professional, courteous and efficient service at all times. -- Identify and address concerns immediately and determine ways to resolve them expediently. Provide internal and on-site customer support and problem solving as a work product/services expert. Make recommendations to management regarding solutions.Knowledge/Skills/Abilities: -- Act as an ambassador and project a good company image at all times maintaining a positive, solution-oriented approach. -- Is knowledgeable of company policies and quality procedures. -- Ensures all areas are maintained in accordance with company policy, state, federal and regulating entities.-- Is aware of and actively supports the achievement of departmental goals. Implement new company initiatives as assigned.-- Provide internal and on-site customer support and problem solving as a work product/services expert. Make recommendations to management regarding solutions. -- Able to work effectively both individually and in a team with minimal supervision; able to make decisions using own initiative based on company policy and regulating entities. Give regular updates to direct supervisor regarding progress and non-routine occurrences that may disrupt work schedule.-- Ensure knowledge of the appropriate safety, security and environmental revisions. Handle relevant equipment with care, being concerned with safety and security. Immediately report safety concerns to Supervisor/Lead.-- Ensure a professional appearance, use professional verbiage and maintain appropriate body language.-- Ability to manage multiple and varied tasks in a fast-paced, high-volume regulated environment applying strong attention to detail. -- Ability to analyze issues, troubleshoot, problem-solve and effectively and efficiently make decisions.-- Strong communication skills with external and internal personnel to include: o Active listening skills; ability to read, write and communicate effectively in English.o Ability to clearly explain technical subjects to internal and external personnel.o Strive for clarity and for alleviation of tension when the need arises.o Able to be effective in a wide range of cultural groups and cross-cultural relationships and have the ability to communicate clearly to non-native speakers.-- Able to work in a progressive, fast-paced environment and amongst multiple interruptions and competing demands.-- Continue own education by staying informed of industry trends and learning new skills when possible.-- Ensure that all working hours, including overtime, have been approved and recorded accurately and truthfully for each time period worked.PM19

Education-- BS or BA degree or equivalent in IT, Computer Science or relevant field preferred but not required. -- AA or AAS in IT, Computer Science or relevant field with a minimum of 1-2 years of experience.-- Additional classes/experience in IT, Computer Science or relevant field preferredExperience-- ? 1-2 years of full proficiency experience in IT, including hands-on experience with laptops, desktops, printers, and other computer equipment -- Familiarity with different applications requirements including Office programs, Active Directory, Networking-- CompTIA A+ Certification required-- Additional Certification preferred but not necessary. -- Basic computer knowledge in Word, Excel and Outlook. Familiarity with MRP/ERP systems. Able to maintain written and computer records in accordance with regulatory agencies.**A combination of education, training, and experience which has provided theoretical and practical knowledge will be evaluated for equivalency.Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:-- While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must have the ability to sit or stand at computer for extended periods of time -- The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.-- Sufficient manual dexterity and motor control to use common drafting implements and calculators.PI197740283

Keywords: Red Dot Corporation, Memphis , IT Helpdesk Technician, Professions , Memphis, Tennessee

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