Warranty Analyst
Company: MAHLE Industries, Inc
Location: Olive Branch
Posted on: January 27, 2023
Job Description:
Build your career with the collaborative team at MAHLE as a
Technician/Warranty Analyst using your automotive mechanical skills
and customer service abilities to provide technical assistance to
customers, sales and MAHLE teams regarding technical and warranty
related issues.
Perform product analysis of used MAHLE parts returned from the
distributor / customer base for failure analysis / warranty (Labor
Claim) compensation and handle customer inquiries involving product
related technical issues.
This position 100% onsite and located in Olive Branch, MS.
SOME ESSENTIAL DUTIES AND RESPONSIBILITIES
- Perform product analysis of used MAHLE parts returned from the
Distributor / customer base for failure analysis / Warranty (Labor
Claim) compensation
- Review pending orders and specific customers' request to ensure
excellent customer service & experience
- Create Reports detailing the results of the product analysis
and the failure mode of used parts
- Communicate with Product Management, Plant Management, Quality
Assurance, Product Analysts, and Customer Service
- Participate in cross-functional problem-solving teams (CIP) and
lead teams in quality improvement initiatives
- Update and maintain computer files, records, and printed
resources
- Handle customer inquiries involving product related technical
issues
- Negotiate settlements with customers. (With approval of
Warranty Supervisor.)
- Write Technical Bulletins as required.
- Communicate with product teams on product development /
design
- Create Credit Authorizations where applicable; enter claims /
requests for analysis into Warranty Database.
- Submit Corrective Action Requests (C.A.R.'s) to Mahle
purchasing for nonconforming / defective supplier components that
identify nonconformance and result in warranty claim approvals
- Approve / Reject supplier responses for C.A.R.'s initiated by
Warranty Claims department
- Advise and mentor Warranty Coordinators and Technical Service
Analysts
REQUIREMENTS
- Minimum of 2-5 years' experience within a mechanical/automotive
environment
- Extensive hands on Automotive or Heavy duty engine rebuilding
and machining experience
- Excellent communication and collaboration skills
- Problem solving and analysis skills
- Proficiency with MS Office applications
- SAP experience, a plus
- Associate's degree or technical school completion,
preferred
- Permanent US work authorization
MAHLE OFFERS
- Clean, climate-controlled environment
- Full lab for parts analysis
- Discounted parts
- Excellent collaboration opportunities with 200 years of
combined experience
- Competitive compensation - base+annual bonus opportunity
- Strong corporate benefits including tuition reimbursement,
health insurance, 401k with 6% match, 13 paid holidays, 120 hours
vacation, and company shutdown between Christmas and New
Year's
- Ability to gain valuable experience and advancement with
global, automotive manufacturer
- Stable work environment and culture that promotes from within -
103 years in business
- Company provides shirts, safety shoes, and all required safety
PPE
ABOUT MAHLE
We move the world - together. As an international leading
development partner and supplier of the automotive industry, we at
MAHLE are passionate about developing innovative solutions for
climate-neutral mobility of tomorrow. Our focus is on e-mobility
and thermal management as well as further technology fields to
reduce CO2 emissions, such as fuel cells and hydrogen motors.
In 2021, MAHLE with its more than 71,000 employees, generated sales
of around EUR 11 billion and with its 160 locations, including 12
large research and development centers, is represented in more than
30 countries.
Keywords: MAHLE Industries, Inc, Memphis , Warranty Analyst, Professions , Olive Branch, Tennessee
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