Analyst, Operations

Company: Brother USA
Location: Memphis
Posted on: January 27, 2023

Job Description:

Let's Grow TogetherOur mission is to live our "at your side" promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it's the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we'll be "at your side" every step of the way.The Analyst, Operations drives continuous improvements that provide enhanced service, cost reductions and efficiency improvements in the IPD warehouse operations. The role analyzes current processes and information to drive corresponding actions that result in operational improvements. This would include examining cycle count programs, product storage locations, product transfers and adjustments related to IPD inventory in the S4 Hana system. This position also proposes action plans and solutions to improve the 3PL and company's performance in our most critical areas while updating senior management.Duties and ResponsibilitiesOperations Process Improvement

• Lead efforts to optimize warehouse operational efficiency with system enhancements, internal and external process improvements, and industry best practice
• Develop, improve, direct, and implement external and internal operational initiative such as working with our factory and 3rd party vendors on packaging requirements to support our warehouse requirements for goods received and pick/pack
• Research and organize project opportunities to increase the IPD value proposition both internally and externally including evaluating parts from our equipment that could be a candidate for outsourcing to reduce customer costs, inbound shipping time and on hand inventoryOperations Support
  • Coordinate with the Technical Service /Operations for the kitting and other work-related processes that need to be completed by the group to support our business including providing samples and written documentation of how the work should be completed and finished for our end user's purchase
  • Work with National Operations when needed to ensure the three ink agitation machines operate and perform so the white ink inventory has proper scheduled agitation, including keeping track of our stock parts for repair and yearly maintenance in the facility and communicate with the manufacturer as needed
  • Support fiscal year inventory with Saddle Creek Logistics, National Operations and the JSOX teams working with the Garment Printer/Industrial Sewing Machine service team to identify product in the used IPD inventory location or floor locations in the warehouse
  • Prepare for and assist with Industrial sewing machine and Garment tradeshows as needed
  • Support IPD leadership and customers by researching issues supporting miscellaneous business needs in relation to sales/shipping and inventory
  • Work with the factory as needed when requests come in to resolve possible defects or issues with our stock by returning these items from our stock back to the factory or into the Shop area for rework. Coordinate with the factory the invoicing for the rework or ordering replacement parts or machines with the appropriate team membersQUALIFICATIONSEducation - - - - - - - - - - - - - Bachelor's Degree: -
    • Supply Chain/Logistics or Engineering (or equivalent experience)Experience - - - - - - - - - - - - - Minimum 5 years: -
      • Experience in supporting customers for business-to-business products
      • Operations experience analyzing data and working with cross-functional teams in a fast-paced sales division or operations environmentSoftware/Technical Skills Required:
        • MS Excel (Advanced)
        • SAP transaction authorization and ability to initiate product movement for the team and customers (Advanced)
        • Knowledge of OSVC Service Cloud Customer Service Software (Intermediate)
        • MS Office-Outlook, Word, Power Point (Intermediate)Other Skills/Knowledge/Abilities:
          • Excellent verbal and written communication skills, with the ability to be flexible and effectively communicate based on the needs of diverse audiences' ability to drive change through effective communications
          • The ability to solve problems with flexibility, resourcefulness, and creativity
          • Proactive attention to detail with commitment to quality and continuous improvement
          • The ability to work within cross-organizational efforts and build relationships across organizational boundaries
          • Excellent customer service skillsWhat We Offer Our EmployeesWe offer an above-market benefits package that includes a choice of Health Insurance plans (including Dental and Vision Insurance), a generous 401(k) Retirement Savings Plan, paid holidays, paid time off (PTO), and more! - Plus, if you're considering an advanced degree that would help you achieve your development and career goals, Brother USA offers a highly competitive tuition reimbursement program.See what all the fuss is about! - Apply today to learn why Forbes called Brother one of the World's Best Employers (2020) and NJBIZ called Brother one of the Best Places to Work in New Jersey (2021)!Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit www.brother.com.Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.

Keywords: Brother USA, Memphis , Analyst, Operations, Professions , Memphis, Tennessee